At a Glance
- Tasks: Manage rent accounts, support tenants, and maximise rental income.
- Company: Established Housing Association near Glasgow with a strong community focus.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a team dedicated to improving tenant experiences and community wellbeing.
- Why this job: Make a real difference in tenants' lives while enhancing your career in housing.
- Qualifications: Experience in housing income roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.
Your new role
- Manage a designated patch of rent accounts, ensuring timely collection of rental income
- Proactively manage arrears through early intervention, payment arrangements, and tenant engagement
- Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion
- Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies
- Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation
- Monitor accounts and maintain accurate records using housing management systems
- Support continuous improvement of income management processes and performance targets
What you'll need to succeed
- Proven experience in a housing income/revenues role within a housing association or local authority
- Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment
- Excellent communication and negotiation skills, with the ability to build rapport with tenants
Housing Revenues Officer employer: Hays Specialist Recruitment Limited
Join a dynamic Housing Association near Glasgow, where we prioritise employee well-being and professional development. Our supportive work culture fosters collaboration and innovation, offering opportunities for growth within the housing sector. With a focus on making a positive impact in the community, we provide our employees with the tools and resources needed to thrive in their roles while helping tenants sustain their homes.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Revenues Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who work in income management. They might have insider info on job openings or can even put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent arrears management and welfare benefits. We want you to be able to showcase your expertise and how it aligns with the role of a Housing Revenues Officer.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Revenues Officer role. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Housing Revenues Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing income management and arrears. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and maximising rental income. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills:Since this role involves liaising with tenants and internal teams, make sure your application reflects your excellent communication abilities. We want to know how you build rapport and engage effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing revenues and income management. Familiarise yourself with the specific challenges faced by tenants in Glasgow, as well as the policies and procedures of the housing association. This will show that you're not just interested in the role, but that you understand the context in which you'll be working.
✨Showcase Your Communication Skills
Since this role involves a lot of tenant engagement, be prepared to demonstrate your communication and negotiation skills. Think of examples where you've successfully built rapport with tenants or resolved conflicts. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing arrears or supporting vulnerable tenants. Prepare by thinking through how you would handle these scenarios, focusing on your approach to early intervention and support. This will help you convey your problem-solving abilities effectively.
✨Highlight Your Teamwork
Collaboration is key in this role, so be ready to discuss how you've worked with internal teams and external agencies in the past. Share specific examples of how your teamwork has led to successful outcomes for tenants, showcasing your ability to contribute to a supportive environment.
