At a Glance
- Tasks: Manage tenancy issues, conduct visits, and handle complaints in Birmingham.
- Company: Join Birmingham City Council, a leading local authority serving vibrant communities.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to impact your community.
- Other info: Part-time role with potential for contract extension based on performance.
- Why this job: Gain valuable experience in housing management while working with a respected organisation.
- Qualifications: Experience in housing management and strong interpersonal skills are essential.
Job Description
Your new companyOn behalf of Birmingham City Council, we are recruiting Housing Officers to join the Housing Management teams across the city. Birmingham City Council is one of the UK's largest local authorities and is committed to strengthening its presence on estates, improving tenant engagement and delivering high-quality, tenant-focused housing services. This role sits at the centre of the Council's approach to sustaining tenancies, supporting communities and managing neighbourhoods effectively.
Your new roleAs a Housing Officer, you will take responsibility for the full range of tenancy management functions, overseeing the tenant journey from tenancy start through to termination. Working 36.5 hours per week, Monday to Friday from 9am to 5pm, you will manage and progress a varied caseload including successions, mutual exchanges, abandonments, higher-level antisocial behaviour cases and tenancy enforcement matters, including supporting legal action where required. A core element of the role is completing proactive home and estate visits, which form a fundamental part of daily activity. These visits involve checking property condition, validating tenancies, supporting customer wellbeing, making appropriate referrals and acting as the main point of contact for tenants. You will work closely with voids, lettings, revenues and partner agencies to ensure seamless service delivery, early intervention on rent and service charge issues, and effective resolution of neighbourhood concerns. The role involves lone working and covering designated localities within the South, East or North Housing Management areas, with location preferences considered where possible.
What you'll need to succeedTo succeed in this role, you will have solid experience in housing management, tenancy enforcement or a similar customer-focused housing environment. You will be confident handling complex tenancy cases, including higher-level ASB and legal processes, while maintaining a strong emphasis on tenant engagement and support. Excellent communication and interpersonal skills are essential, along with the ability to work independently, manage a varied caseload and carry out proactive visits safely and professionally. You will have a good understanding of tenancy law, housing management best practice and safeguarding, with a practical, solution-focused approach to resolving neighbourhood and tenancy issues.
What you'll get in returnIn return, you will receive an hourly rate of £18.61 PAYE plus holiday allowance, equivalent to £20.86 per hour in total. You will benefit from stable, full-time hours and the opportunity to work within a large, high-impact local authority service. This role offers the chance to make a visible difference across Birmingham's communities, develop your housing management experience and contribute to the delivery of resident-focused services across the city.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Housing Officer - Grade 4 in Birmingham employer: Hays Specialist Recruitment Limited
Birmingham City Council is an excellent employer, offering a supportive work culture that prioritises community impact and employee well-being. As a Housing Officer, you will enjoy flexible working hours, competitive pay, and the chance to develop your skills within one of the UK's largest local authorities, all while making a meaningful difference in the lives of residents in North Birmingham and Newtown.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Grade 4 in Birmingham
✨Tip Number 1
Familiarise yourself with Birmingham City Council's housing policies and procedures. Understanding the specific challenges and priorities of the council will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the council's expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life scenarios related to tenancy management and anti-social behaviour. Having examples ready will showcase your experience and problem-solving skills, making you a more attractive candidate.
✨Tip Number 4
Highlight your interpersonal skills and ability to handle sensitive issues in your conversations. This role requires strong communication, so be ready to share how you've successfully managed similar situations in the past.
We think you need these skills to ace Housing Officer - Grade 4 in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing or tenancy management.
Highlight Relevant Experience:In your CV and cover letter, emphasise your senior experience in housing or tenancy management. Provide specific examples of how you've successfully managed tenancy-related issues, such as anti-social behaviour or property repairs.
Showcase Interpersonal Skills:Since strong interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to handle sensitive issues professionally and effectively.
Proofread Your Application:Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Experience
Make sure to highlight your senior experience in housing or tenancy management during the interview. Be prepared to discuss specific situations where you successfully managed tenancy-related issues, as this will demonstrate your capability for the role.
✨Demonstrate Interpersonal Skills
Since the role involves managing sensitive issues, it's crucial to showcase your strong interpersonal skills. Prepare examples of how you've effectively communicated with tenants and resolved conflicts in a professional manner.
✨Familiarise Yourself with Local Issues
Research the North Birmingham and Newtown areas to understand the specific housing challenges faced by the community. This knowledge will not only impress the interviewers but also show your commitment to making a meaningful impact.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle real-life scenarios related to anti-social behaviour, property repairs, and tenancy complaints. Practising your responses to these situations can help you feel more confident during the interview.
