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- Tasks: Manage tenancy issues, conduct visits, and handle complaints in Birmingham.
- Company: Join Birmingham City Council, a leading local authority serving vibrant communities.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to impact your community.
- Other info: Part-time role with potential for contract extension based on performance.
- Why this job: Gain valuable experience in housing management while working with a respected organisation.
- Qualifications: Experience in housing management and strong interpersonal skills are essential.
Job Description
Your new companyBirmingham City Council is one of the UK's largest local authorities, delivering vital housing services to communities across the city. The council is currently seeking a part-time Housing Officer to support its operations in the North of Birmingham and Newtown areas.
Your new roleAs a Part Time Housing Officer (12 hours per week), you will be responsible for managing a range of tenancy-related issues, including anti-social behaviour (ASB), property repairs and defects, and tenancy complaints. You will ensure that each tenancy is visited at least once every two years and that all actions are accurately recorded and updated on the system every two weeks.Your week will begin with a handover on Wednesday afternoon, followed by a mix of office-based admin work and on-site visits on Thursday and Friday. You'll be based in the Kingstanding office when not out in the field, and you'll have the flexibility to start your day between 9:00 AM and 10:00 AM.
What you'll need to succeedTo succeed in this role, you should have senior experience in housing or tenancy management, strong interpersonal skills, and the ability to manage sensitive issues with professionalism. A full UK driving license with business insurance is preferred, but public transport is also a viable option for conducting visits.
What you'll get in returnYou'll receive a competitive hourly rate, flexible working hours, and the opportunity to make a meaningful impact in your local community. This is a great opportunity to gain experience within a respected local authority, with the potential for contract extension based on performance and service needs.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Officer - Grade 4 employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Grade 4
✨Tip Number 1
Familiarise yourself with Birmingham City Council's housing policies and procedures. Understanding the specific challenges and priorities of the council will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the council's expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life scenarios related to tenancy management and anti-social behaviour. Having examples ready will showcase your experience and problem-solving skills, making you a more attractive candidate.
✨Tip Number 4
Highlight your interpersonal skills and ability to handle sensitive issues in your conversations. This role requires strong communication, so be ready to share how you've successfully managed similar situations in the past.
We think you need these skills to ace Housing Officer - Grade 4
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing or tenancy management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your senior experience in housing or tenancy management. Provide specific examples of how you've successfully managed tenancy-related issues, such as anti-social behaviour or property repairs.
Showcase Interpersonal Skills: Since strong interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to handle sensitive issues professionally and effectively.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Experience
Make sure to highlight your senior experience in housing or tenancy management during the interview. Be prepared to discuss specific situations where you successfully managed tenancy-related issues, as this will demonstrate your capability for the role.
✨Demonstrate Interpersonal Skills
Since the role involves managing sensitive issues, it's crucial to showcase your strong interpersonal skills. Prepare examples of how you've effectively communicated with tenants and resolved conflicts in a professional manner.
✨Familiarise Yourself with Local Issues
Research the North Birmingham and Newtown areas to understand the specific housing challenges faced by the community. This knowledge will not only impress the interviewers but also show your commitment to making a meaningful impact.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle real-life scenarios related to anti-social behaviour, property repairs, and tenancy complaints. Practising your responses to these situations can help you feel more confident during the interview.