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- Tasks: Join the Tenancy Services team to support tenants and manage housing issues.
- Company: Work with a respected Midlands housing association dedicated to community welfare.
- Benefits: Earn competitive pay and gain valuable experience in social housing.
- Why this job: Make a real impact in local communities while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: This is a temporary 3-month contract covering Northampton and Rugby areas.
Job Description
Your new companyWe're partnering with a respected Midlands housing association that manages thousands of affordable homes across the region. They're dedicated to delivering excellent tenant services, fostering safe and thriving communities, and investing in initiatives that support residents to sustain their tenancies and live independently. Your new roleYou'll join the Tenancy Services team on a 3-month temporary contract, covering the Northampton and Rugby areas. Your responsibilities will include conducting tenancy sign-ups and home visits, providing advice on rent and benefit entitlements, managing arrears and tenancy sustainment plans, and liaising with internal teams and external agencies to resolve tenancy issues and anti-social behaviour. What you'll need to succeedYou'll have proven experience in tenancy or housing management within social housing, with strong knowledge and experience of working with complex ASB cases, rent collection, welfare benefits, and arrears recovery processes. Excellent communication and negotiation skills are essential, alongside the ability to build rapport with tenants and stakeholders. You must be confident working independently across multiple sites, proficient with Microsoft Office and housing management systems, and hold a full UK driving licence with flexibility to travel locally. What you'll get in return This role offers an hourly rate of either £22.41 (PAYE) or £25.32 (Umbrella) and the opportunity to work for a highly reputable housing association and provide support in ensuring local communities are a happy and safe place to live and tenants can successfully sustain their tenancy obligations.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in the Northampton and Rugby areas. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the local community's needs.
✨Tip Number 2
Network with professionals already working in social housing or related fields. Attend local housing association events or workshops to connect with potential colleagues and gain insights into the role of a Housing Officer.
✨Tip Number 3
Prepare for situational interview questions by thinking about your past experiences with tenancy management, especially regarding complex ASB cases and arrears recovery. Be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 4
Showcase your communication and negotiation skills by practising how you would handle difficult conversations with tenants. Role-playing these scenarios with a friend can help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in tenancy or housing management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience with complex ASB cases, rent collection, and welfare benefits. Use specific examples to demonstrate your skills in managing arrears and tenancy sustainment plans.
Showcase Communication Skills: Since excellent communication and negotiation skills are essential for this role, provide examples of how you've successfully built rapport with tenants and stakeholders in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Experience
Be prepared to discuss your previous experience in tenancy or housing management. Highlight specific examples where you've successfully managed complex ASB cases or handled rent collection and arrears recovery.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of scenarios where you effectively built rapport with tenants or resolved conflicts, and be ready to share these during the interview.
✨Familiarise Yourself with Local Issues
Research the Northampton and Rugby areas to understand the local housing challenges. Being knowledgeable about the community will show your commitment and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to tenancy issues or anti-social behaviour, and think through how you would approach these situations to demonstrate your critical thinking skills.
