At a Glance
- Tasks: Provide advanced support for Identity and Access Management services across various environments.
- Company: Join a leading tech firm in Inverness with a focus on innovation.
- Benefits: Competitive day rate, professional growth, and a collaborative work environment.
- Other info: Opportunity to work in a dynamic team until November 2026.
- Why this job: Make a real impact by enhancing security and access management for enterprise applications.
- Qualifications: Experience in IAM support and strong troubleshooting skills required.
We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure IAM services meet defined SLAs and KPIs.
Key Responsibilities
- Provide L2-L3 operational support across IAM platforms in cloud, hybrid, and on-prem environments.
- Resolve incidents and service requests relating to identity lifecycle (JML), access requests, SSO, MFA, RBAC, PAM, and PKI.
- Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems.
- Perform root cause analysis and contribute to problem management and continual service improvement.
- Monitor IAM services, integrations, and connectors to maintain availability and performance.
- Respond to alerts from security monitoring tools and prevent SLA breaches.
- Produce operational and ad hoc IAM reporting, including SLA and KPI metrics.
- Support audit, compliance, and security reporting activities.
- Maintain operational documentation and knowledge articles.
Essential Experience & Skills
- Strong hands-on experience providing L2-L3 IAM operational support.
- Solid understanding of identity lifecycle management, IGA, SSO, MFA, RBAC, PAM, and PKI concepts.
- Experience supporting IAM technologies such as Entra ID, Active Directory, MIM, Okta, BeyondTrust, PKI, or equivalent platforms.
- Experience working in ITIL-aligned support environments with SLAs and KPIs.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work collaboratively with security, infrastructure, and application teams.
Desirable
- IAM or security-related certifications.
- Experience supporting hybrid or multi-cloud IAM environments.
- Exposure to SIEM, security monitoring, or audit frameworks.
Identity and Access Management (IAM) Engineer in Highland employer: Hays Specialist Recruitment Limited
Join a forward-thinking company in Inverness that values innovation and collaboration, offering IAM Engineers a dynamic work environment where your expertise will directly impact the security and efficiency of enterprise systems. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities, alongside competitive remuneration and a supportive culture that prioritises work-life balance and team success.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Identity and Access Management (IAM) Engineer in Highland
✨Tip Number 1
Network like a pro! Reach out to folks in the IAM field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with IAM tools like Entra ID or Okta, make sure to highlight that in conversations. Share specific examples of how you’ve tackled challenges in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on common IAM scenarios. Think about how you’d handle incidents or service requests and be ready to discuss your problem-solving process. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Identity and Access Management (IAM) Engineer in Highland
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an IAM Engineer and how your skills match up. This will help you tailor your application to stand out!
Showcase Your Relevant Experience:When writing your application, highlight your hands-on experience with IAM technologies like Entra ID or Active Directory. We want to see how your background aligns with the responsibilities listed, so don’t hold back on those details!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share your passion for IAM and how you can contribute to our team, but also let your personality shine through. We’re looking for someone who fits in with our culture!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your documents and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us while you’re at it!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of identity lifecycle management, SSO, MFA, and other key concepts mentioned in the job description. Be ready to discuss your hands-on experience with IAM technologies like Entra ID or Active Directory, as this will show you're the right fit for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved incidents or service requests in previous roles. Highlight your analytical skills and how you've performed root cause analysis to improve services. This will demonstrate your ability to handle the L2-L3 support level they’re looking for.
✨Understand SLAs and KPIs
Since the role involves monitoring and reporting on SLAs and KPIs, be ready to discuss your experience working in ITIL-aligned environments. Bring examples of how you've contributed to meeting these metrics in past positions, as it shows you understand the importance of service delivery.
✨Collaborate Like a Pro
This role requires working closely with security, infrastructure, and application teams. Think of instances where you've successfully collaborated with different teams to achieve a common goal. Being able to communicate effectively and work well with others is key, so make sure to highlight this during your interview.
