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- Tasks: Provide advanced support for Identity and Access Management services across various environments.
- Company: Join a leading recruitment agency with a focus on tech roles.
- Benefits: Competitive day rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement until November 2026.
- Why this job: Make a real impact in IAM while enhancing your technical skills.
- Qualifications: Experience in L2-L3 IAM support and strong troubleshooting skills.
We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure IAM services meet defined SLAs and KPIs.
Key Responsibilities- Provide L2-L3 operational support across IAM platforms in cloud, hybrid, and on-prem environments.
- Resolve incidents and service requests relating to identity lifecycle (JML), access requests, SSO, MFA, RBAC, PAM, and PKI.
- Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems.
- Perform root cause analysis and contribute to problem management and continual service improvement.
- Monitor IAM services, integrations, and connectors to maintain availability and performance.
- Respond to alerts from security monitoring tools and prevent SLA breaches.
- Produce operational and ad hoc IAM reporting, including SLA and KPI metrics.
- Support audit, compliance, and security reporting activities.
- Maintain operational documentation and knowledge articles.
- Strong hands-on experience providing L2-L3 IAM operational support.
- Solid understanding of identity lifecycle management, IGA, SSO, MFA, RBAC, PAM, and PKI concepts.
- Experience supporting IAM technologies such as Entra ID, Active Directory, MIM, Okta, BeyondTrust, PKI, or equivalent platforms.
- Experience working in ITIL-aligned support environments with SLAs and KPIs.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work collaboratively with security, infrastructure, and application teams.
- IAM or security-related certifications.
- Experience supporting hybrid or multi-cloud IAM environments.
- Exposure to SIEM, security monitoring, or audit frameworks.
Locations
Remote Engineer in Highland, Inverness employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Engineer in Highland, Inverness
✨Tip Number 1
Network like a pro! Reach out to folks in the IAM space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your IAM projects and troubleshooting successes. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common IAM scenarios. Think about how you’d tackle incidents or service requests, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented IAM Engineers like you. It’s the best way to get noticed!
We think you need these skills to ace Remote Engineer in Highland, Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IAM technologies and operational support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IAM and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Show Off Your Troubleshooting Skills: Since this role involves a lot of incident resolution, we’d love to hear about specific challenges you’ve faced in the past. Share examples that demonstrate your analytical skills and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of identity lifecycle management, SSO, MFA, and other key concepts mentioned in the job description. Be ready to discuss your hands-on experience with IAM technologies like Entra ID or Active Directory, as this will show you're the right fit for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved incidents or service requests in previous roles. Highlight your analytical skills and how you've performed root cause analysis to improve services. This will demonstrate your capability to handle L2-L3 operational support effectively.
✨Get Familiar with SLAs and KPIs
Since the role involves monitoring and reporting on SLAs and KPIs, it’s crucial to understand these metrics. Be ready to discuss how you've worked in ITIL-aligned environments and how you’ve contributed to meeting or exceeding these targets in past positions.
✨Collaborate Like a Pro
The job requires working closely with security, infrastructure, and application teams. Think of examples where you've successfully collaborated with different teams to achieve a common goal. This will show that you can work well in a team-oriented environment, which is essential for this role.