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- Tasks: Provide advanced support for Identity and Access Management services across various environments.
- Company: Join a leading recruitment agency with a focus on tech roles.
- Benefits: Competitive day rate, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact in IAM while working with cutting-edge technologies.
- Qualifications: Experience in IAM support and strong troubleshooting skills required.
We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure IAM services meet defined SLAs and KPIs.
Key Responsibilities- Provide L2-L3 operational support across IAM platforms in cloud, hybrid, and on-prem environments.
- Resolve incidents and service requests relating to identity lifecycle (JML), access requests, SSO, MFA, RBAC, PAM, and PKI.
- Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems.
- Perform root cause analysis and contribute to problem management and continual service improvement.
- Monitor IAM services, integrations, and connectors to maintain availability and performance.
- Respond to alerts from security monitoring tools and prevent SLA breaches.
- Produce operational and ad hoc IAM reporting, including SLA and KPI metrics.
- Support audit, compliance, and security reporting activities.
- Maintain operational documentation and knowledge articles.
- Strong hands-on experience providing L2-L3 IAM operational support.
- Solid understanding of identity lifecycle management, IGA, SSO, MFA, RBAC, PAM, and PKI concepts.
- Experience supporting IAM technologies such as Entra ID, Active Directory, MIM, Okta, BeyondTrust, PKI, or equivalent platforms.
- Experience working in ITIL-aligned support environments with SLAs and KPIs.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work collaboratively with security, infrastructure, and application teams.
- IAM or security-related certifications.
- Experience supporting hybrid or multi-cloud IAM environments.
- Exposure to SIEM, security monitoring, or audit frameworks.
Locations
Engineer [Remote work] in Highland, Inverness employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer [Remote work] in Highland, Inverness
✨Tip Number 1
Network like a pro! Reach out to folks in the IAM space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with IAM tools like Entra ID or Okta, make sure to highlight that in conversations. Share specific examples of how you’ve tackled incidents or improved services.
✨Tip Number 3
Prepare for those interviews! Brush up on your troubleshooting techniques and be ready to discuss how you handle complex requests. Practise explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Engineer [Remote work] in Highland, Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IAM technologies and operational support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IAM and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, mention specific instances where you've resolved complex issues in IAM environments. We love seeing how you tackle challenges and improve services, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of identity lifecycle management, SSO, MFA, and other key concepts mentioned in the job description. Be ready to discuss your hands-on experience with IAM technologies like Entra ID or Active Directory, as this will show you're the right fit for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved incidents or service requests in previous roles. Highlight your analytical skills and how you've performed root cause analysis to improve services. This will demonstrate your capability to handle L2-L3 operational support effectively.
✨Understand SLAs and KPIs
Since the role involves monitoring and reporting on SLAs and KPIs, be ready to discuss your experience working in ITIL-aligned environments. Bring examples of how you've contributed to meeting these metrics in past positions, as it shows you understand the importance of service delivery.
✨Collaborate Like a Pro
This role requires working closely with security, infrastructure, and application teams. Think of instances where you've successfully collaborated with different teams to resolve issues or improve processes. Being able to communicate your teamwork skills will set you apart from other candidates.