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- Tasks: Be the go-to person for tenants, ensuring smooth communication and positive experiences.
- Company: Join an award-winning property maintenance organisation dedicated to enhancing homes.
- Benefits: Competitive salary, 27 days annual leave, company pension, and travel expenses covered.
- Other info: Flexible hours, driving licence required, and opportunities for career growth.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29000 - 32500 £ per year.
Your new company joins an award-winning property maintenance organisation who work closely with social housing landlords nationally to deliver planned works to properties with the mission to enhance the safe, sustainable and quality homes for tenants.
Your role as a Tenant Liaison Officer is central to everything they do. You will play a vital role in ensuring the teams work efficiently, using their strong communication and relationship-building skills to deliver a positive experience for customers. With experience in a customer-facing environment, supported by ongoing training and development, you will have the skills and confidence to solve problems, meet deadlines, and understand the real impact of your work on customers and local communities. The role involves working within social housing tenanted properties on planned roofing refurbishment projects. This is a fast-paced and progressive organisation where people are trusted to take responsibility and are supported to thrive. We value work-life balance, enabling our teams to feel motivated, fulfilled, and supported both at work and at home.
What you'll need to succeed:
- Previous working experience as a Resident/Tenant Liaison/Housing Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred.
- Working in a face-to-face customer service environment is essential as communication is key along with confident presentation skills.
- Your ability to be proficient in IT is also essential to fulfil and develop the role.
- Flexibility is essential with regards to hours and travel.
- The role requires you to hold a Full UK Driving Licence check which will be completed along with a DBS check.
What you'll get in return:
- This is a temporary to permanent opportunity with a salary range from £29,000 to £32,500 per annum and this is negotiable for the right candidate.
- Annual leave entitlement of 27 days plus bank holidays.
- You will also be reimbursed for your mileage or provided a van, if preferable, company pension scheme, plus other additional employment benefits that will be discussed further.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenant Liaison Officer in Hereford employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Hereford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property maintenance and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant liaison roles. Think about your past experiences and how they relate to the job description. We want you to showcase your communication skills and problem-solving abilities!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Tenant Liaison Officer position.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings. We’re always updating our listings, and applying directly through us can sometimes give you an edge over other candidates!
We think you need these skills to ace Tenant Liaison Officer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer-facing environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with social housing and how your skills align with our mission. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since communication is key for this role, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, let us know how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'apply now' and follow the prompts!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer. Familiarise yourself with the company’s mission and values, especially their focus on enhancing safe and sustainable homes for tenants. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples from your past experiences where you successfully resolved issues or built relationships with customers. Be ready to demonstrate how you can effectively communicate with both tenants and the maintenance teams.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult situations in a customer-facing role. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Flexibility
The job requires flexibility in hours and travel, so be prepared to discuss your availability and willingness to adapt. Share any relevant experiences where you’ve successfully managed changing schedules or worked in different locations.