At a Glance
- Tasks: Lead and innovate in delivering technology services for a public sector organisation.
- Company: Established public sector organisation focused on digital transformation.
- Benefits: Competitive salary, generous leave, pension, and flexible working options.
- Other info: Join a forward-thinking team with excellent career development opportunities.
- Why this job: Shape the future of technology in public services and drive impactful change.
- Qualifications: Experience in technical leadership and cloud environments, with strong communication skills.
Your new company is a well-established multi-site public sector organisation seeking an experienced Service Delivery Manager. The organisation is in the early stages of delivering their digital strategy and is looking for someone to help them deliver their core business objectives.
Your new role involves providing strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives.
You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting.
In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function.
Working closely with internal stakeholders, external partners, and suppliers, you will ensure strong governance, effective change control, and adherence to security and compliance standards.
What you'll need to succeed:
- Significant experience in leading technical infrastructure or cloud environments, ideally within a complex environment.
- Strong understanding of enterprise architecture, networks, and systems integration.
- Proven ability to translate technical concepts into business outcomes.
- Strong leadership capability, with experience managing senior engineers or technical specialists.
- Comfortable operating at both strategic and operational levels.
- Excellent communication, stakeholder engagement, and supplier management skills.
- Experience working within structured service management frameworks such as ITIL.
- A proactive approach to continuous improvement, resilience planning, and service delivery.
- Ability to operate effectively in a high-availability, high-pressure environment.
What you'll get in return:
In return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services.
Salary up to £47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
Service Delivery Manager in Hampshire employer: Hays Specialist Recruitment Limited
Join a well-established public sector organisation that prioritises innovation and resilience in delivering critical services. As a Service Delivery Manager, you will benefit from a supportive work culture that values professional growth, offering generous annual leave, a public sector pension, and flexible working arrangements. This role not only allows you to shape the future of technology within the organisation but also provides a unique opportunity to make a meaningful impact on public services.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Hampshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Specialist Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Specialist Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Specialist Recruitment Limited!
✨Direct Apply to Hays Specialist Recruitment Limited
Let's not forget to apply directly through the Hays Specialist Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Hampshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Specialist Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Specialist Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
