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- Tasks: Provide Level 2/3 support for a National Critical Infrastructure system.
- Company: Global consultancy with a focus on critical infrastructure.
- Benefits: Competitive daily rate and opportunity to work on impactful projects.
- Other info: Onsite role in Hursley, great for tech enthusiasts looking to grow.
- Why this job: Join a dynamic team ensuring high service levels in a live environment.
- Qualifications: Active SC clearance and experience with relevant technologies required.
The predicted salary is between 62000 - 62000 £ per year.
Inside IR35 contract - Max Rate - £310 per day - Location: Hursley - Onsite 5 days per week. Candidates are required to hold active SC clearance. To ensure eligibility, SC clearance should have been in use within the last 9 months. Unfortunately, candidates with currently lapsed SC clearance will be unable to be considered for this role.
Role Overview: I am working with a key client of mine, a global consultancy who are looking for an Application Support Technician to provide Level 2/3 Support on a National Critical Infrastructure system. The role involves working closely with the client, third parties, and the consultancies delivery teams to ensure a 99.99% SLA within a Live Service environment.
Key Responsibilities:
- Incident and problem resolution
- Transaction tracing and service reporting
- Leading troubleshooting and issue resolution sessions
- Working with suppliers and onboarding new clients
Essential Skills:
- Netcool, ServiceNow (SNOW)
- PowerShell, SQL, Oracle
- SolarWinds
- Enterprise Networking (VLANs, Firewalls, IPSec VPNs)
- WAN technologies (BGP, SD-WAN)
- Web Proxy and SSL/TLS infrastructure
- AIX
- MQ
- AWS (EC2, VPC)
Desirable Skills:
Send your carefully amended CV as soon as possible - Applications are encouraged as soon as possible.
Application Duty Technician in Hampshire employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Duty Technician in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the role of an Application Duty Technician. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you’re comfortable discussing Netcool, ServiceNow, and other essential tools mentioned in the job description. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to research the company! Understanding their culture and values can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our community.
We think you need these skills to ace Application Duty Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Duty Technician role. Highlight your experience with Netcool, ServiceNow, and any relevant technologies. We want to see how your skills match what we're looking for!
Show Off Your Clearance: Since active SC clearance is a must, don’t forget to mention it clearly in your application. We need to know that you’re eligible right from the start, so make it easy for us to see!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on your key achievements and skills relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with tools like Netcool, ServiceNow, and PowerShell. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had with SQL or Oracle.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of the Application Duty Technician role. Think about how your previous experience aligns with providing Level 2/3 support and maintaining a high SLA in a live service environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe past incidents you've managed. Practise articulating your thought process clearly, especially when it comes to incident resolution and working with suppliers.
✨Show Your Team Spirit
This role involves collaboration with clients and delivery teams, so be prepared to discuss how you work within a team. Share examples of successful projects where you led troubleshooting sessions or onboarded new clients, highlighting your communication skills.