Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues for internal staff.
- Company: Public sector organisation with a supportive internal IT team.
- Benefits: Temporary contract, standard hours, hands-on experience, and exposure to Microsoft technologies.
- Other info: Immediate start with opportunities for growth in a close-knit team.
- Why this job: Gain practical IT experience while helping others in a dynamic environment.
- Qualifications: Experience in Helpdesk roles, strong communication skills, and basic Microsoft 365 knowledge.
The predicted salary is between 24000 - 28000 £ per year.
Your new company is a public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.
Your new role as an IT Helpdesk Analyst involves providing on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You will work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.
What you’ll need to succeed:
- Previous experience in a 1st line Helpdesk or Service Desk role
- Confidence supporting non-technical end users
- Strong communication and customer service skills
- Basic knowledge of Microsoft 365, device management, and laptops
- Experience with hardware troubleshooting (laptops, peripherals, AV)
- Ability to prioritise tasks and remain calm under pressure
- Comfortable working 5 days per week on-site
- Experience in the public sector or exposure to SaaS platforms is desirable but not essential.
What you’ll get in return:
- A temporary contract of at least 8 weeks (sickness cover)
- Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunch
- Immediate start (Monday following specification sign-off)
- Hands-on experience within a public sector IT environment
- Exposure to Microsoft technologies, Intune, SaaS applications, and transformation work
- A varied, practical role within a supportive and close-knit IT team
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
IT Help Desk in Hampshire, Petersfield employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk in Hampshire, Petersfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves hands-on IT support, brush up on common hardware and software issues. You might even want to run through some mock scenarios with a friend to get comfortable explaining solutions clearly.
✨Tip Number 3
Show off your customer service skills! During the interview, share examples of how you've helped non-technical users in the past. Highlighting your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace IT Help Desk in Hampshire, Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line Helpdesk roles and showcases your customer service skills. We want to see how you've supported non-technical users and resolved IT issues in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our IT Help Desk role. Share specific examples of how you've tackled similar challenges before.
Show Off Your Tech Skills: Don’t forget to mention your knowledge of Microsoft 365 and any hardware troubleshooting experience. We love seeing candidates who are comfortable with tech, so let us know what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common hardware troubleshooting techniques. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience and confidence in supporting non-technical users.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong communication and customer service skills. Think about times when you’ve helped someone who wasn’t tech-savvy and how you made the process easier for them. This is key for an IT Helpdesk role!
✨Stay Calm Under Pressure
Expect questions about how you handle stressful situations. Have a few scenarios in mind where you successfully prioritised tasks or resolved issues under tight deadlines. This will demonstrate your ability to remain composed in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.