At a Glance
- Tasks: Deliver top-notch IT support and troubleshoot tech issues for a leading home furnishings business.
- Company: Join an award-winning UK-based company with a focus on innovation and customer service.
- Benefits: Enjoy a competitive salary, pension scheme, health cash plan, and 29 days annual leave.
- Other info: Great opportunity for career growth and working with a supportive team.
- Why this job: Make a real difference by helping users and improving IT systems in a dynamic environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365 required.
The predicted salary is between 50000 - 65000 £ per year.
Your new company is a leading UK-based and multi award-winning home furnishings business that supplies both retail and trade customers across the UK and Europe.
The IT Support Analyst role is a hands-on position focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration, while also managing onboarding and offboarding processes, maintaining IT equipment, and producing documentation. In addition to day-to-day support, the Analyst works closely with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability.
What you'll need to succeed:
- Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills.
- Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems.
- Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution.
- Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently.
- Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately.
- Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery.
What you'll get in return:
You can expect a salary in the region of £30,000 to £32,000 (DoE), along with a pension scheme, health cash plan, free onsite parking and 29 days annual leave.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
IT Support Analyst in Glossop employer: Hays Specialist Recruitment Limited
Join a leading UK-based home furnishings business that not only values your contributions but also fosters a collaborative and supportive work culture. With competitive salaries, generous annual leave, and a focus on employee growth through hands-on experience in IT support, this company offers a unique opportunity to thrive in a dynamic environment while making a meaningful impact across the organisation.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
