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- Tasks: Manage incident queues and coordinate engineers while delivering top-notch customer service.
- Company: Join a leading independent technology and services provider.
- Benefits: Competitive hourly rate with potential for growth and development.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech services.
- Qualifications: Good knowledge of Microsoft Applications and ability to follow technical guides.
The predicted salary is between 12.75 - 16.54 £ per hour.
Join a leading independent technology and services provider as a Site Administrator / Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets.
Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).
Perform basic technical tasks (training and documentation provided), including:
- Configuration of mobile phones.
- Configuration of Android tablet devices.
- Update the Asset Management database to reflect stock movement.
- Assist the Team Lead with monthly billing and invoicing.
- Support small project quotations when required.
- Deliver high-quality customer service to prevent escalations.
Governance, Compliance & Performance
- Act in line with Computacenter Information Security Policies.
- Report any potential or actual security incidents or risks.
- Ensure departmental SLA performance targets are met.
- Understand and adhere to company policies and procedures.
- Good working knowledge of Microsoft Applications.
- Ability to follow technical documentation and configuration guides.
Service Scheduler in Glasgow employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler in Glasgow
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the role of a Service Scheduler. Highlight your customer service experience and any technical skills you have, like working with Microsoft Applications.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Scheduler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Scheduler role. Highlight any relevant experience you have with managing incident queues or coordinating teams, and don’t forget to mention your customer service skills!
Showcase Technical Skills: Since the job involves some basic technical tasks, it’s a good idea to showcase any experience you have with mobile devices or asset management. If you've worked with Microsoft Applications, let us know!
Be Clear and Concise: When writing your application, keep it clear and concise. We love straightforward communication, so make sure your points are easy to read and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Basics
Since the role involves basic technical tasks like configuring mobile phones and tablets, brush up on your knowledge of these devices. Familiarise yourself with common issues and solutions, as well as any relevant software or applications that might come up during the interview.
✨Understand SLA Targets
Make sure you understand what SLA (Service Level Agreement) targets are and why they matter in a service-oriented role. Be prepared to discuss how you would ensure that tasks are completed within these timeframes and how you’ve managed similar expectations in past roles.
✨Customer Service is Key
This position requires delivering high-quality customer service, so think of examples from your previous experiences where you’ve gone above and beyond for a customer. Be ready to share how you handle difficult situations and prevent escalations.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to read up on Computacenter's Information Security Policies and other relevant company procedures. Showing that you understand and respect their governance and compliance standards will demonstrate your commitment to the role.