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- Tasks: Manage incident queues, coordinate engineers, and deliver top-notch customer service.
- Company: Join a leading tech and services provider in Glasgow.
- Benefits: Competitive hourly rate, flexible work hours, and career development opportunities.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and a customer-focused mindset required.
The predicted salary is between 12 - 16 £ per hour.
Join a leading independent technology and services provider as a Site Administrator / Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).
Length: 18 May 2026 to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities
- Manage Incident and Request Queues.
- Liaise daily with customers.
- Book, reschedule, and manage customer appointments.
- Close jobs efficiently and accurately.
- Coordinate and manage the work distribution of onsite engineers.
- Adapt quickly to changing workloads, often at short notice.
- Ensure all tasks are completed within SLA targets.
- Maintain accurate records and documentation throughout all activities.
Technical & Administrative Duties
- Perform basic technical tasks (training and documentation provided), including:
- Configuration of mobile phones.
- Configuration of Android tablet devices.
- Update the Asset Management database to reflect stock movement.
- Receipt hardware deliveries and cross-reference them against assigned tasks.
- Manage Purchase Orders (POs): Ensure completed works align with the price book.
- Maintain and update the PO tracker.
- Assist the Team Lead with monthly billing and invoicing.
- Support small project quotations when required.
Customer Service & Communication
- Deliver high-quality customer service to prevent escalations.
- Provide regular updates and responses to customer queries.
- Advise and support customers to resolve issues effectively.
- Escalate issues appropriately when required.
- Build and maintain strong working relationships with customers.
- Identify recurring issues within queues and resolve them efficiently.
- Conduct further fault-finding during customer calls when scheduling jobs.
Governance, Compliance & Performance
- Act in line with Computacenter Information Security Policies.
- Report any potential or actual security incidents or risks.
- Ensure departmental SLA performance targets are met.
- Maintain and improve overall customer satisfaction levels.
- Understand and adhere to company policies and procedures.
- Demonstrate relevant Winning Together behaviours.
Knowledge, Skills & Experience
- Good working knowledge of Microsoft Applications.
- Strong organisational, time management, and prioritisation skills.
- Good administrative experience with high attention to detail and accuracy.
- Ability to follow technical documentation and configuration guides.
- Strong interpersonal, literacy, and numeracy skills.
- Technical aptitude desirable but not essential.
- Proven ability to build effective working relationships.
- Customer-focused mindset with problem-solving capability.
Additional Information:
Interview Process: In Person / Teams/Telephonic
How to Apply: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheduler (Resource) in Glasgow employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler (Resource) in Glasgow
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with customers and coordinating with engineers, being clear and confident in your communication can really set you apart from other candidates.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've successfully managed multiple tasks or adapted to changing workloads. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, we’re just a call away for a chat about your career!
We think you need these skills to ace Scheduler (Resource) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience with managing incident queues and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves liaising with customers and coordinating with onsite engineers, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated in previous roles.
Be Detail-Oriented: Attention to detail is a must for this position. When writing your application, make sure to proofread for any errors and ensure all information is accurate. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Click 'apply now' and let’s get started!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing incident queues and coordinating onsite engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and prioritisation skills, be ready to share examples from your past experiences. Think of situations where you successfully managed multiple tasks or adapted to changing workloads. This will demonstrate your ability to handle the demands of the job.
✨Brush Up on Customer Service
Customer service is a big part of this role, so prepare to discuss how you've delivered high-quality service in previous positions. Be ready to talk about how you resolved customer issues and built strong relationships, as this will highlight your customer-focused mindset.
✨Prepare for Technical Questions
Even if technical aptitude isn't essential, having a basic understanding of the technical tasks mentioned in the job description can set you apart. Review any relevant technical documentation or configuration guides, and be prepared to discuss how you'd approach these tasks if they come up during the interview.