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- Tasks: Manage incident queues and coordinate onsite engineers while delivering top-notch customer service.
- Company: Join a leading independent technology and services provider with a focus on innovation.
- Benefits: Competitive hourly rate, flexible working options, and training provided.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Gain hands-on experience in tech while making a real difference in customer satisfaction.
- Qualifications: Good knowledge of Microsoft Applications and ability to follow technical documentation.
The predicted salary is between 26500 - 34500 £ per year.
Join a leading independent technology and services provider as a Site Administrator / Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets.
Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).
Perform basic technical tasks (training and documentation provided), including:
- Configuration of mobile phones.
- Configuration of Android tablet devices.
- Update the Asset Management database to reflect stock movement.
- Assist the Team Lead with monthly billing and invoicing.
- Support small project quotations when required.
- Deliver high-quality customer service to prevent escalations.
Governance, Compliance & Performance
- Act in line with Computacenter Information Security Policies.
- Report any potential or actual security incidents or risks.
- Ensure departmental SLA performance targets are met.
- Understand and adhere to company policies and procedures.
- Good working knowledge of Microsoft Applications.
- Ability to follow technical documentation and configuration guides.
Job Scheduler in Glasgow employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Scheduler in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to job scheduling. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've handled difficult situations or escalations in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role.
We think you need these skills to ace Job Scheduler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Job Scheduler role. Highlight any relevant experience you have with managing queues, coordinating teams, or delivering customer service. We want to see how your skills match what we're looking for!
Showcase Your Tech Skills: Since the role involves some basic technical tasks, don’t forget to mention your familiarity with mobile devices and Microsoft Applications. If you've done similar tasks before, let us know – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can help us meet our SLA targets and deliver great service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Basics
Brush up on your knowledge of mobile phone and Android tablet configurations. Being able to discuss these technical tasks confidently will show that you're ready to hit the ground running.
✨Understand SLA Targets
Familiarise yourself with what SLA (Service Level Agreement) targets are and why they matter. Be prepared to discuss how you can help meet these targets in your role as a Job Scheduler.
✨Customer Service is Key
Prepare examples of how you've delivered high-quality customer service in the past. Think about situations where you prevented escalations and how you handled them effectively.
✨Show Your Organisational Skills
As a Site Administrator/Scheduler, you'll need to manage incident and request queues. Be ready to talk about your organisational strategies and how you prioritise tasks to ensure everything runs smoothly.