At a Glance
- Tasks: Lead maintenance services and ensure compliance with safety standards across military facilities.
- Company: Partnering with the UK military, we prioritise customer satisfaction and project delivery.
- Benefits: 25 days annual leave, private medical cover, life assurance, and a matched pension scheme.
- Other info: Join a dynamic team with opportunities for professional growth and training.
- Why this job: Make a real impact in a safety-critical environment while developing your leadership skills.
- Qualifications: Experience in maintenance, HNC in relevant discipline, and strong IT skills required.
The predicted salary is between 40000 - 50000 € per year.
Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size.
I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.
Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
What you'll need to succeed:
- You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery.
- You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS.
- Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems.
- You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required.
- Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.
25 days annual leave ~ Single private medical cover ~ Life assurance 2x annual salary ~ 6% employee matched pension contribution
Facilities Management- Service Manager employer: Hays Specialist Recruitment Limited
Join a company that values its employees and prioritises a customer-first approach in delivering facilities management services to the UK military. With a strong emphasis on safety, compliance, and professional development, you will benefit from a supportive work culture that encourages growth through training and mentorship. Enjoy competitive benefits including 25 days of annual leave, private medical cover, and a generous pension scheme, all while making a meaningful impact in a vital sector.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management- Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since they pride themselves on customer service, think of examples from your past experiences where you’ve gone above and beyond for clients. Show them you’re the right fit!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your experience in planned and reactive maintenance and demonstrate your strong relationship management skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Service Manager role!
We think you need these skills to ace Facilities Management- Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in facilities management and any relevant qualifications, like your HNC or Health & Safety certifications. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've successfully managed maintenance services and built strong relationships with stakeholders. We love a good story!
Show Off Your IT Skills:Since strong IT skills are essential, make sure to mention your experience with Microsoft Office and CAFM systems. If you have any specific achievements related to these tools, don’t hesitate to include them. We appreciate tech-savvy candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management, especially in relation to planned and reactive maintenance. Familiarise yourself with relevant legislation and standards, like Health & Safety regulations, as well as the specific requirements of the MoD. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Experience
Prepare to discuss your practical experience in managing maintenance services. Be ready to share specific examples of how you've successfully led projects or resolved operational issues in the past. Highlight any relevant qualifications, like your HNC or Health & Safety certifications, to reinforce your expertise.
✨Build Rapport
Since relationship management is key in this role, practice how you'll build rapport with interviewers. Think about how you can demonstrate your communication skills and ability to influence stakeholders. Maybe prepare a few anecdotes that showcase your teamwork and leadership abilities, especially in challenging situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company’s approach to safety culture or how they handle compliance with statutory legislation. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values.
