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- Tasks: Be the go-to person for building users, ensuring a top-notch experience.
- Company: Join a dynamic team in Birmingham focused on exceptional facilities management.
- Benefits: Enjoy a competitive salary and a supportive work environment with growth opportunities.
- Why this job: Make a real impact by enhancing customer relationships and service delivery.
- Qualifications: Strong customer service experience and excellent communication skills are a must.
- Other info: Monday to Friday role with a focus on teamwork and collaboration.
The predicted salary is between 24000 - 25000 £ per year.
Your new role Job Title: Facilities Management Coordinator Location: Birmingham – Argyle Street Working Hours: Monday-Friday (8am-5pm) Salary: £24,000 – £25,000As the Facilities Management Coordinator, you will be the customer-facing representative that binds together the various services and acts as one point of contact for the building user. You will enhance the customer experience by building and maintaining an excellent relationship with the building occupants.The Facilities Management Coordinator will be responsible for: Set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery needs are met. Communicate effectively with the rest of the team and keep each other updated in relation to all areas within the business. Ensure a tidy and clean appearance across the floor, at desks and collaboration spaces, reporting any issues to floor leads / the client. Be the first point of contact for any FM related issues. Log calls and direct them to the correct department. Carry out floor walks and have a visible presence on the floor. What you’ll need to succeed Proven experience within a strong customer service environment. Great interpersonal skills with excellent written and communication skills. Be self-discipl…
Facilities Management Coordinator employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Coordinator
✨Tip Number 1
Make sure to showcase your customer service experience during the interview. Think of specific examples where you enhanced a customer's experience or resolved an issue effectively.
✨Tip Number 2
Familiarize yourself with facilities management best practices. Being able to discuss these in your conversation will demonstrate your commitment to maintaining high standards.
✨Tip Number 3
Prepare to discuss how you would handle common FM-related issues. This shows that you are proactive and ready to be the first point of contact for building users.
✨Tip Number 4
Highlight your communication skills by practicing clear and concise responses. Effective communication is key in this role, so be ready to demonstrate this during your discussions.
We think you need these skills to ace Facilities Management Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities Management Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in customer service and any relevant facilities management roles. Use specific examples that demonstrate your interpersonal skills and ability to maintain high standards.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background and skills make you a perfect fit for enhancing the customer experience and being the first point of contact for FM issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role emphasizes customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or issues in the past. Highlight your ability to maintain a positive relationship with clients.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you keep team members informed and updated on various matters.
✨Emphasize Team Collaboration
The job requires working closely with others. Prepare to talk about your experience in team settings, how you contribute to a collaborative environment, and any best practices you've shared with colleagues.
✨Prepare for Scenario Questions
You might be asked how you would handle specific facilities management scenarios. Think through potential challenges you could face in the role and how you would address them, showcasing your problem-solving skills.
