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- Tasks: Provide one-to-one support to individuals with complex needs in a homelessness prevention service.
- Company: Join a dedicated team making a real difference in Plymouth.
- Benefits: Earn £12.95 per hour and gain hands-on experience in a rewarding role.
- Other info: Flexible weekend shifts with opportunities for career growth in housing and support services.
- Why this job: Make a genuine impact on people's lives while developing your skills.
- Qualifications: Empathy, patience, and strong communication skills are essential.
The predicted salary is between 12 - 13 £ per hour.
We are currently recruiting for a Complex Needs Support Worker to provide short-term cover within a homelessness prevention service in Plymouth. This service delivers intensive, person-centred support to individuals with complex needs living in supported accommodation across multiple shared houses.
You will work on an outreach basis, providing one-to-one support and case management to help people stabilise their situations and move towards greater independence. The service operates using trauma-informed practice and Psychologically Informed Environment (PIE) principles.
Your new role
- Shifts: Weekends, Saturday and Sundays
- Prioritise immediate customer needs and effectively manage risk
- Provide intensive, personalised support and robust case management
- Support customers to engage in recovery-focused support planning
- Enable access to benefits, funding, and specialist external services
- Build and maintain professional relationships with partner agencies
- Promote independence and sustain tenancies
- Maintain accurate case notes, records, and support plans
- Work collaboratively as part of a wider support team
What you'll need to succeed
- Experience in homelessness, supported housing, mental health, substance misuse, or related services (desirable but not essential)
- A strong understanding of safeguarding and professional boundaries (or willingness to learn)
- A resilient, calm, and pragmatic approach to challenging situations
- Empathy, patience, and a non-judgemental attitude
- Excellent communication, listening, and engagement skills
- Good organisation, IT, and written skills
- Self-motivated, proactive, and solution-focused
- Ability to travel between multiple locations across Plymouth (full driving licence required)
Safeguarding
Safeguarding children and adults is a priority. This role is subject to safer recruitment checks in line with current legislation.
What you'll get in return
- £12.95 per hour for a full-time temporary role
- Opportunity to gain hands-on experience within a homelessness prevention and complex needs service
- A rewarding role where you can make a genuine difference to people's lives
- Support from an experienced, values-driven team
- Exposure to multi-agency working with health, housing, and support services
- The chance to build your skills in case management, safeguarding, and risk management
- A role well-suited to professionals seeking meaningful temporary work or those looking to develop their career in housing and support services
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Comples Needs Support Worker - Weekend in Devon, Plymouth employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Comples Needs Support Worker - Weekend in Devon, Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the field of homelessness support and related services. Attend local events or workshops to meet potential employers and learn more about the industry.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers, share why you're passionate about supporting individuals with complex needs. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to trauma-informed care and case management. We recommend using role-play with a friend to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for dedicated individuals ready to make a difference.
We think you need these skills to ace Comples Needs Support Worker - Weekend in Devon, Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Complex Needs Support Worker role. Highlight any relevant experience in homelessness, mental health, or case management to show us you’re a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting individuals with complex needs. Share personal stories or experiences that demonstrate your empathy and understanding of the challenges faced by our clients.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and well-organised. Use straightforward language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the principles of trauma-informed practice and Psychologically Informed Environments (PIE). Understanding these concepts will show your potential employer that you’re serious about providing the best support to individuals with complex needs.
✨Showcase Your Empathy
During the interview, be ready to share examples of how you've demonstrated empathy and patience in challenging situations. This role requires a non-judgemental attitude, so highlight any experiences where you've successfully supported someone through a tough time.
✨Be Proactive
Discuss your approach to case management and how you prioritise customer needs. Share specific strategies you’ve used to engage clients in recovery-focused support planning, as this will demonstrate your proactive nature and solution-focused mindset.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about how they collaborate with partner agencies or what challenges they face in supporting clients. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.