At a Glance
- Tasks: Provide desktop support, manage hardware installations, and troubleshoot software issues.
- Company: Join a leading UK telecoms and technology services provider.
- Benefits: Competitive hourly rate, flexible working hours, and career development opportunities.
- Other info: Dynamic work environment with potential for growth until June 2027.
- Why this job: Be the go-to tech person and make a real difference in users' experiences.
- Qualifications: Experience in desktop support and strong problem-solving skills.
The predicted salary is between 19.33 - 19.33 £ per hour.
Join a leading UK telecoms and technology services provider as a Desktop Support Technician!
Job Overview: As a Tech 2, you will serve as the primary on-site or sole point of contact, providing desktop hardware installations, device swaps, automated builds, and desk-side support while addressing walk-up hardware and software queries and managing repairs through warranty processes. You will maintain accurate records in ServiceNow, conduct proactive desk and meeting room checks, support troubleshooting for meeting rooms, strictly follow established procedures, and escalate issues to Team Leaders when necessary.
Location: Leeds LS1 4BT
Contract Length: 22 June 2026 - 4 June 2027
Rate: In Scope of IR 35, £19.33/hour via Hays Approved Umbrella or £14.90/hour via PAYE
Hours: Monday to Friday (09:00 - 17:30)
Key Responsibilities:
- Working either within a team on site or as the single point of contact for site.
- Provide desktop hardware installation and swap services and assist users if required.
- To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure and manage hardware repair through the customer defined warranty routes where required.
- Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
- Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and policies is a must.
- Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
- Meeting room support and fault diagnosis.
- Ensure the Team Leaders are aware of any issues or potential escalations.
Additional Information:
Interview Process: In Person / Teams/Telephonic
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desktop Support Technician employer: Hays Specialist Recruitment Limited
Join a dynamic and innovative telecoms and technology services provider in Leeds, where you will thrive in a supportive work culture that values collaboration and employee growth. As a Desktop Support Technician, you'll benefit from competitive pay, a structured work schedule, and opportunities for professional development, all while being part of a team dedicated to delivering exceptional service and support to clients.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Hays Specialist Recruitment Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hays Specialist Recruitment Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hays Specialist Recruitment Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hays Specialist Recruitment Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hays Specialist Recruitment Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hays Specialist Recruitment Limited.
