At a Glance
- Tasks: Provide top-notch support to customers via phone and email, ensuring their needs are met.
- Company: Join a respected public sector organisation in the heart of Bristol.
- Benefits: Gain valuable experience in customer service with a competitive pay rate.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a difference by helping people and enhancing your communication skills.
- Qualifications: Experience in customer service or call centre roles is essential.
The predicted salary is between 24000 - 28000 £ per year.
Your new company
You'll be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in August 2026, 08:30 to 16:30 Monday to Friday on site. Temp Duration 6 weeks.
Your new role
- You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
- Assisting customers by phone and email to provide tailored advice and support.
- Delivering a high standard of customer service during busy and slow periods.
- Handling sensitive and sometimes complex enquiries with professionalism and care.
- Accurately logging all interactions on the CRM system.
- Referring callers to specialist teams when appropriate.
- Liaising with internal departments to resolve enquiries effectively.
- Managing and prioritising workload in line with service demand.
What you'll need to succeed
- Experience in a call centre, customer service agent, student support agent or similar role is required.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Good IT skills and the ability to learn new systems quickly.
- Ability to work independently and use initiative.
- A professional, empathetic approach.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
We think you need these skills to ace Customer Support Agent
Customer Service
Verbal Communication Skills
Written Communication Skills
Organisational Skills
Time Management Skills
IT Skills
CRM System Proficiency
