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- Tasks: Assist customers with contracts and support the maintenance team while managing data and reports.
- Company: Join a friendly, eco-conscious business near Wandsworth focused on sustainable products.
- Benefits: Enjoy a competitive salary of £28,000 - £35,000 and hybrid working options.
- Why this job: Be part of a supportive team making a positive impact in eco-friendly solutions.
- Qualifications: Customer service experience in an office setting and strong data entry skills are essential.
- Other info: Experience with engineers or technicians is a plus!
The predicted salary is between 24000 - 42000 £ per year.
Your New Company An excellent opportunity is available to work for a small but friendly business close to Wandsworth for a Customer Service and Maintenance Assistant on a permanent contract. The organisation deals with remains and maintenance for an eco-friendly product and deals with the financing for those products. This opportunity offers a generous salary of £28,000 – £35,000 depending on experience with hybrid working available, initially 1 day from home during probation and 2 days working from home after probation. Your new role Duties will include speaking to customers/homeowners over the phone and giving advice and support on contracts, occasionally dealing with complaints. You will log data using CRM and create site reports for engineers and technicians, so using Excel and having a high attention to detail is essential. You will process warranties, and liaise with 3rd parties to collate data whilst supporting the operations and maintenance team with planning/bookings and any other ad hoc duties. You will manage technician’s diaries and deal with queries via phone, emails and letter. What You’ll Need To Succeed In order to be successful, you must have good customer service experience within an office environment (non-retail), you will have some data entry experience and ideally, be adept at creating and running reports. Any experience working with engineers, subcontractors or technicians will be highly desirable as …
Customer Service and Maintenance Advisor employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Maintenance Advisor
✨Tip Number 1
Familiarize yourself with CRM systems and Excel, as these tools are crucial for the role. Consider taking a short online course or tutorial to brush up on your skills, especially in data entry and report generation.
✨Tip Number 2
Highlight any previous experience you have in customer service, particularly in an office setting. Be ready to share specific examples of how you've handled customer inquiries or complaints effectively.
✨Tip Number 3
If you have experience working with engineers or technicians, make sure to emphasize this in your conversations. Discuss how you’ve supported teams in planning or scheduling tasks, as this will be highly relevant to the role.
✨Tip Number 4
Prepare to discuss your approach to managing multiple tasks and priorities, as this role involves handling various queries and supporting different teams. Think of examples that showcase your organizational skills and attention to detail.
We think you need these skills to ace Customer Service and Maintenance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your customer service experience, especially in an office environment. Emphasize any relevant skills such as data entry and report creation.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Mention your attention to detail and experience with CRM systems.
Highlight Relevant Experience: In your application, specifically mention any experience you have working with engineers or technicians, as this is highly desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. A well-presented application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your Customer Service Skills
Since the role heavily involves customer interaction, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional support.
✨Demonstrate Attention to Detail
Given the importance of data entry and report creation in this position, share examples that showcase your attention to detail. You might mention how you ensured accuracy in previous roles or how you handled complex data sets.
✨Familiarize Yourself with CRM Tools
Research common CRM systems and be ready to discuss any experience you have with them. If you’ve used specific tools in the past, mention how they helped you manage customer relationships effectively.
✨Prepare for Technical Questions
Since the role involves liaising with engineers and technicians, brush up on any relevant technical knowledge. Be ready to discuss how you would handle scheduling and communication with technical teams.
