At a Glance
- Tasks: Provide top-notch customer service and make 40-50 outbound calls daily.
- Company: Join a growing specialist solutions provider in Oxfordshire.
- Benefits: Enjoy a temporary to permanent role with generous benefits and a bonus scheme.
- Other info: Free on-site parking and easy access from Oxford city centre.
- Why this job: Make a real impact while working from home three days a week!
- Qualifications: Experience in phone-based customer service and a target-driven mindset.
The predicted salary is between 24000 - 28000 £ per year.
Monday to Friday, 3 days at home, 2 days in the Oxford office. Temporary to permanent Customer Service role, Oxfordshire.
Your new company is a specialist solutions provider that supports large organisations in managing information from the external partners they work with. Their focus is on helping businesses operate with confidence by making it easier to gather, maintain, and review essential data about the companies they rely on.
Your new role will be to provide excellent customer service within a large, dynamic team. The role will involve making 40/50 calls per day of an outbound nature to customers to explain the benefits of the process they use and assisting them in areas such as renewing their subscription, registering for the first time and supporting them with a variety of services. You will also be expected to log and maintain accurate records, deal with queries and speak to customers regarding payments.
What you'll need to succeed:
- You will need experience within an office environment, in a phone-based customer service role.
- You will be comfortable making outbound calls of circa 50 per day and enjoy hitting targets and exceeding them.
- You will need to live locally in Oxford in order to attend the site for two days per week.
Please do not apply for this role if you do not have the relevant experience or are not available immediately or within one to two weeks, as your application will not be considered. Please also note this role is based in Oxford, with two days per week expected in the office.
What you'll get in return:
- A temporary to permanent role, working for a stable business that is growing both locally and internationally.
- You will benefit from a generous benefits package when you convert to permanent employment, as well as a bonus scheme.
- You will only be expected to be in the office two days per week in Oxford.
- The company has free on-site parking and is easily accessible from Oxford city centre.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Advisor employer: Hays Specialist Recruitment Limited
Join a dynamic and supportive team as a Customer Service Advisor in Oxford, where you will enjoy the flexibility of working from home three days a week. Our company prioritises employee growth and offers a generous benefits package upon permanent employment, including a bonus scheme and convenient on-site parking. With a focus on fostering a collaborative work culture, we empower our employees to excel in their roles while contributing to the success of a growing organisation.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the actual calls.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've exceeded targets or resolved difficult customer issues. This will demonstrate your experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant office roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know why you want to join our team.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff – just show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and how they support their clients. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Call Techniques
Since the role involves making 40-50 outbound calls a day, practice your phone etiquette and how to explain the benefits of the services clearly. You could even role-play with a friend to get comfortable with handling different customer scenarios.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience in a phone-based customer service role. Be ready to share specific examples of how you've successfully handled customer queries or exceeded targets in the past.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows you're proactive and genuinely interested in the position.
