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For Companies At a Glance
- Tasks: Be the friendly face for tenants, providing updates and handling queries with care.
- Company: Join a supportive team focused on social housing and community engagement.
- Benefits: Earn competitive hourly rates and enjoy access to a company vehicle.
- Why this job: Make a difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in customer liaison or social housing is a plus; driving licence required.
- Other info: Temporary role with full-time hours and potential for career growth.
Job Description
We have an opportunity for a proactive and personable Customer Liaison Officer to start immediately. This is a temporary position for a minimum of 6-8 weeks, on a full-time basis, working 40 hours a week. We are offering hourly rates between £15 and £17 an hour and access to a company vehicle. Your new role
- Act as the first point of contact for tenants throughout the project
- Provide clear updates on work schedules, access requirements, and progress
- Handle queries and complaints with professionalism and empathy
- Liaise with site managers and contractors to coordinate resident needs
- Maintain accurate records of communications and appointments
What you'll need to succeed
- Previous experience in a CLO, Resident Liaison, or similar role
- Background in social housing (roofing experience preferred)
- Ability to work independently and manage multiple priorities
- Full UK Driving Licence
What you'll get in return
- Competitive Hourly Rates
- Option to be paid PAYE or Umbrella
- Full-Time Working Hours
- Access to Company Vehicle
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Liason Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liason Officer
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to handle queries and complaints with professionalism. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Don’t forget to highlight your relevant experience during the interview. If you've worked in social housing or have a background in similar roles, make sure to share specific examples of how you’ve successfully managed tenant relationships.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates like you who can make a difference in our team.
We think you need these skills to ace Customer Liason Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer liaison or similar roles. We want to see how your background fits with the responsibilities of the Customer Liaison Officer position.
Showcase Your Communication Skills: Since you'll be the first point of contact for tenants, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to handle queries and complaints professionally.
Highlight Relevant Experience: If you've got a background in social housing or roofing, make it stand out! We love seeing candidates who can relate their past experiences to the role we're offering.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and get you started on this exciting opportunity as a Customer Liaison Officer.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like handling queries and maintaining records.
✨Showcase Your People Skills
As this role requires a personable approach, prepare examples that demonstrate your ability to communicate effectively and empathetically with tenants. Think of specific situations where you successfully resolved complaints or provided clear updates.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life scenarios in the role. Practice responses to potential situations, such as managing multiple priorities or liaising with contractors, to show you can think on your feet.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time, which is crucial for a role that involves liaising with various stakeholders.
