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For Companies At a Glance
- Tasks: Be the go-to person for support, managing requests and ensuring smooth operations.
- Company: Join a leading facilities management provider known for exceptional service.
- Benefits: Competitive salary, stable hours, and a supportive team environment.
- Why this job: Gain valuable experience in a respected company while developing your skills.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office.
- Other info: Dynamic role with potential for contract extension beyond maternity cover.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
Your new company
Join a leading facilities management provider known for delivering exceptional service across commercial environments. Based at a site in Southampton, this is a fantastic opportunity to become part of a collaborative and professional team that values initiative, customer focus, and continuous improvement.
Your new role
As a Contract Support Administrator, you'll be the first point of contact at reception, providing face-to-face support to internal employees and visitors. You'll play a key role in ensuring the smooth running of operations by managing helpdesk requests, scheduling planned maintenance (PPMs), raising and closing jobs on client systems (QFM and CBRE), and liaising with engineers and subcontractors.Your responsibilities will include:
- Managing job requests and updates via QFM systems
- Assigning tasks to engineers and ensuring SLA/KPI compliance
- Preparing billing documentation and submitting timesheets
- Supporting switchboard operations and handling email/teams communications
- Producing reports and maintaining accurate records
- Delivering outstanding customer service in a fast-paced, varied environment
This is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months.
What you'll need to succeed
I'm looking for a proactive and positive individual who thrives in a dynamic setting. You'll need:
- Strong administrative skills and attention to detail
- Experience in customer-facing roles (desirable)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent communication and organisational abilities
- A calm, professional manner and a willingness to learn
- GCSEs in Maths and English (minimum); higher qualifications are a bonus
What you'll get in return
- Competitive salary of £26,208
- Stable Monday-Friday working hours (8am-5pm)
- A supportive team environment with varied daily tasks
- Opportunity to gain experience in a respected FM company
- Potential for contract extension beyond initial maternity cover
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Contract Support Administrator employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Get to know the company culture! Research the facilities management provider and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contract Support Administrator, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support Administrator role. Highlight your administrative skills and any customer-facing experience you have. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: Don’t forget to showcase your proficiency in Microsoft Office and any relevant systems like QFM. We love seeing candidates who can hit the ground running, so let us know how you’ve used these tools in past roles.
Be Professional Yet Personable: Since this role involves a lot of face-to-face interaction, make sure your application reflects a calm and professional manner. We appreciate a friendly tone, so don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the facilities management provider. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Administrative Skills
As a Contract Support Administrator, strong administrative skills are key. Be prepared to discuss your experience with managing job requests, using systems like QFM, and any relevant software. Bring examples of how you've successfully handled similar tasks in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves face-to-face support, think of specific instances where you've delivered outstanding customer service. Highlight your ability to remain calm under pressure and how you’ve resolved issues for customers or colleagues in the past.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily responsibilities, and opportunities for growth within the company. This shows that you're proactive and genuinely interested in how you can contribute to their success.