At a Glance
- Tasks: Engage with customers, promote services, and ensure satisfaction in a fun, sociable environment.
- Company: A growing Independent Mortgage Brokerage based in Central London.
- Benefits: Competitive salary, annual bonus, hybrid working, and great progression opportunities.
- Other info: Flexible working hours and a supportive culture for career growth.
- Why this job: Join a vibrant team and make a real difference in customer service.
- Qualifications: 1+ year in customer service, strong communication skills, and a fun personality.
Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!
Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department.
In a nutshell, your responsibilities will include:
- Liaising with customers over the phone and email (50+ calls a day)
- Ensuring all customers are satisfied with the services provided by the company
- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)
- Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested
- Logging all customer interaction(s) on company CRM
- Offering an exceptional service to each and every customer
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Minimum of 1 year's experience within a Customer Services capacity (high volume telephony environment)
- Proficient in all Microsoft Office programmes (Word/Excel/PowerPoint/Outlook)
- Articulate telephone manner
- Excellent communication skills (written and verbal)
- Genuine desire to progress
- Fun, sociable personality!
In addition to a very competitive basic salary of £27,000, our client are also offering the following:
- Annual bonus up to £4,000 (based on individual and company performance)
- Hybrid-working model (3 days in the office / 2 days working from home)
- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm
- Amazing progression opportunities!
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
Concierge Services Consultant (Hybrid-Working!) employer: Hays Specialist Recruitment Limited
Join a vibrant and expanding Independent Mortgage Brokerage in Central London, where a fun and sociable work culture thrives. With a hybrid-working model and competitive salary, employees enjoy excellent progression opportunities and a supportive environment that values customer satisfaction. This is an ideal place for those seeking meaningful employment while being part of a dynamic team dedicated to delivering exceptional service.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Services Consultant (Hybrid-Working!)
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making loads of calls, try role-playing with a friend or family member. This will help you feel more confident and articulate during those crucial customer interactions.
✨Tip Number 3
Show off your personality! The job description mentions a fun, sociable personality, so don’t be afraid to let your character shine through in interviews. Share anecdotes that highlight your customer service experience and how you connect with people.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about landing this role. Don’t wait too long; they’re looking to fill this position quickly!
We think you need these skills to ace Concierge Services Consultant (Hybrid-Working!)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your fun and sociable personality. Use a friendly tone and don’t be afraid to let your character shine through.
Tailor Your Application:Take a moment to read the job description carefully. We’re looking for specific skills and experiences, so make sure to highlight your customer service experience and proficiency in Microsoft Office in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in high-volume environments. Be ready to share specific examples of how you've handled challenging situations or gone above and beyond for customers.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email interaction, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with your telephone manner and ensure your communication is spot on.
✨Familiarise Yourself with the Company
Do a bit of research on the brokerage and their services. Understanding what they offer will help you discuss how you can promote these services effectively during the interview. Plus, it shows you're genuinely interested in the role!
✨Bring Your Fun Personality
This company values a fun and sociable personality, so let that shine through! Be yourself and don’t be afraid to show your enthusiasm for the role. A positive attitude can go a long way in making a great impression.
