At a Glance
- Tasks: Manage CMDB data and ensure IT asset integrity in a dynamic tech environment.
- Company: Join Hays, a leading recruitment firm driving innovation and digitalisation.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Collaborate with diverse teams and drive continuous improvement in processes.
- Why this job: Make a real impact on service stability and change success in a global company.
- Qualifications: Experience in CMDB and IT asset management is essential.
The predicted salary is between 40000 - 50000 £ per year.
This role requires hands-on experience in CMDB and IT asset management within structured IT service environments. You must be able to demonstrate:
- Proven experience managing CMDB data (Configuration Items, relationships, and integrity)
- Strong understanding of IT Asset Management lifecycle (hardware, software, cloud)
- Experience supporting Change Management with impact and dependency analysis
- Familiarity with ITIL practices (Configuration, Asset, Change Management)
- Experience working with ITSM tools (e.g. ServiceNow CMDB)
This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does not include the above, this role will not be a match.
A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This position is responsible for ensuring the accuracy, integrity, and governance of configuration and asset data across a complex technology environment.
You will play a critical role in supporting Change Management, providing reliable configuration insights, impact assessments, and asset lifecycle transparency to enable informed decision-making.
What You'll Own
- CMDB Governance & Data Integrity: Maintain accurate, complete, and reliable configuration data, ensuring CIs are correctly identified, related, and managed.
- Configuration Management Standards: Define and enforce configuration policies, data models, and governance frameworks.
- Asset Lifecycle Management: Manage IT assets from procurement through to retirement, ensuring accurate tracking and compliance.
- Change Impact Analysis: Support Change Management by providing dependency mapping, impact analysis, and risk insights.
- Data Quality & Audit Support: Track data quality KPIs, support audits, and ensure compliance with internal and regulatory standards.
- Continuous Improvement: Identify data gaps and drive improvements in CMDB and asset management processes, including automation initiatives.
- Stakeholder Engagement: Act as a key interface across Change, IT Operations, Engineering, and Service teams.
What We're Looking For
- Experience in Configuration Management / CMDB / IT Asset Management
- Strong understanding of CI relationships and dependency mapping
- Experience supporting Change Management processes
- Strong analytical and data quality mindset
- Experience with ITSM platforms (ServiceNow preferred)
- Ability to work across technical and non-technical stakeholders
Why this role?
- Impact: Direct influence on service stability and change success
- Visibility: Work across engineering, operations, and change functions
- Ownership: Manage critical configuration and asset data foundations
- Environment: Enterprise-scale IT landscape
CMDB & IT Asset Analyst employer: Hays Specialist Recruitment Limited
Hays is an exceptional employer, offering a dynamic work environment that fosters innovation and professional growth. As a FTSE 250 recruitment leader, employees benefit from a bold technology strategy and the opportunity to engage with cutting-edge IT practices, ensuring their skills remain relevant in a rapidly evolving industry. With a strong emphasis on collaboration and continuous improvement, Hays provides a supportive culture where your contributions directly impact service stability and organisational success.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CMDB & IT Asset Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT asset management space. A quick chat can lead to insider info about job openings or even a referral. Don't be shy; we all know how powerful a good word from someone in the know can be!
✨Tip Number 2
Prepare for those interviews by brushing up on your CMDB and IT asset management knowledge. We recommend creating a list of common interview questions related to ITIL practices and change management. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific projects where you managed CMDB data or supported change management. We want to see how you’ve made an impact in previous roles, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly. So, get your CV ready and hit that apply button!
We think you need these skills to ace CMDB & IT Asset Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with CMDB and IT asset management. Use specific examples that showcase your understanding of the IT Asset Management lifecycle and how you've managed Configuration Items in the past.
Showcase Relevant Skills:When writing your application, emphasise your familiarity with ITIL practices and any experience you have with ITSM tools like ServiceNow. This will help us see that you’re a great fit for the role right from the start.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see how your experience aligns with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your CMDB Inside Out
Make sure you brush up on your knowledge of Configuration Management Database (CMDB) principles. Be ready to discuss your hands-on experience managing CMDB data, including how you've ensured data integrity and the relationships between Configuration Items (CIs). This will show that you understand the core responsibilities of the role.
✨Demonstrate Your IT Asset Management Skills
Prepare to talk about your experience with the IT Asset Management lifecycle. Think of specific examples where you've managed hardware, software, or cloud assets from procurement to retirement. Highlight any challenges you faced and how you overcame them to ensure compliance and accurate tracking.
✨Showcase Your Change Management Support
Be ready to explain how you've supported Change Management processes in the past. Discuss your experience with impact and dependency analysis, and how you've provided insights that helped inform decision-making. This will demonstrate your ability to contribute to service stability and change success.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL practices is crucial for this role, make sure you can discuss how you've applied these principles in your previous positions. Prepare to give examples of how you've enforced configuration policies and governance frameworks, as well as how you've engaged with stakeholders across different teams.
