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- Tasks: Handle housing complaints and assist customers with empathy and care.
- Company: A supportive North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate, on-the-job training, and potential for hybrid work.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make a real difference by resolving complaints and helping people in your community.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Housing Complaints Handler in Cheshire, Warrington employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Handler in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to communicate effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled difficult situations with care and understanding. This will highlight your suitability for the role and your commitment to customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Complaints Handler in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Complaints Handler role. Highlight any relevant experience you have in customer service or complaints handling, and don’t forget to mention your interpersonal skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with the job description. Show us your empathy and willingness to go the extra mile.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your communication skills in action, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding the key principles and how they apply to handling complaints will show that you're serious about the role and ready to tackle issues effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved a complaint or diffused a tense situation. This will demonstrate your interpersonal skills and ability to empathise with customers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload, especially in busy environments. Share specific strategies you use to prioritise tasks and ensure nothing falls through the cracks, as this is crucial for a complaints handler.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of complaints you might handle. This shows your interest in the role and helps you gauge if the company culture aligns with your values.