At a Glance
- Tasks: Support the Homeownership team with admin, customer contact, and data management.
- Company: Join a respected North West housing provider with a strong community focus.
- Benefits: Enjoy hybrid working, mileage reimbursement, and weekly pay.
- Other info: Potential for contract extension and opportunities for career growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in housing.
- Qualifications: Experience in housing admin or similar roles is preferred.
The predicted salary is between 30000 - 40000 € per year.
5 days per week, 7 hours per day. 2 days in the office, 3 days home-based. Willingness to travel for resident visits (mileage paid) - Full UK driving licence and access to a car required. Ideal start date: 26th May, subject to compliance - Happy to interview ASAP via Teams.
You'll be joining a respected North West housing provider with a strong track record in delivering high-quality homeownership, leasehold and sales services. The team manages RTB/RTA, shared ownership, staircasing, service charges, repairs queries and customer support across a wide geography.
You'll provide essential support to the Homeownership team while a colleague is on secondment and sick leave cover (minimum 3-month contract, with potential extension). Key duties include:
- Homeownership admin - supporting RTB/RTA, shared ownership, sales and leasehold processes
- Customer contact - mostly inbound calls with some outbound follow-ups for repairs, sales and general queries
- Minute-taking - attending resident visits across Urmston, Preston, Blackburn, Harrogate and Hull
- Data & systems - updating records, logging actions, tracking cases, maintaining accurate information
- General admin - inbox management, document handling, scheduling, supporting officers with day-to-day tasks
What you'll need to succeed:
- Experience in homeownership, leasehold, housing admin or similar
- Ideally previous experience with housing systems or processes such as Orchard
- Strong organisation, accuracy and case-tracking skills
What you'll get in return:
- Hybrid working with 3 days from home
- Mileage for travel to resident visits
- Weekly pay (PAYE or Umbrella)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Dynamic Collections Assistant in Cheshire, Warrington employer: Hays Specialist Recruitment Limited
Join a respected North West housing provider that prioritises employee well-being and professional growth. With a hybrid working model, competitive pay, and a supportive team culture, this role offers the chance to make a meaningful impact in the community while enjoying flexibility and opportunities for development. Experience a workplace that values your contributions and encourages a healthy work-life balance.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamic Collections Assistant in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since you'll be working with a respected housing provider. Tailor your answers to show how your experience aligns with their mission and the role.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on common questions related to homeownership and customer support, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dynamic Collections Assistant in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamic Collections Assistant role. Highlight your experience in homeownership, leasehold, and housing admin, as these are key for us. Use specific examples that showcase your skills in organisation and case tracking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise but engaging, explaining why you're the perfect fit for our team. Mention your familiarity with housing systems like Orchard if you have it, and express your enthusiasm for the role.
Show Off Your Communication Skills:Since this role involves a lot of customer contact, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've successfully handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of homeownership, leasehold, and housing admin. Familiarise yourself with the specific processes mentioned in the job description, like RTB/RTA and shared ownership. This will show that you're not just interested but also well-prepared.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and case-tracking skills, be ready to discuss examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Customer Interaction
Expect questions about handling customer queries and inbound calls. Think of scenarios where you’ve dealt with difficult customers or resolved issues effectively. Highlight your communication skills and how you ensure customer satisfaction.
✨Be Ready to Discuss Tech Savvy
The job mentions updating records and using housing systems. If you have experience with specific software like Orchard, make sure to mention it. If not, talk about your ability to quickly learn new systems and how you've adapted to technology in previous roles.
