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- Tasks: Handle customer complaints and ensure effective resolution in a supportive team environment.
- Company: North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate, on-the-job training, and potential for hybrid work.
- Other info: Full-time temporary role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a caring, empathetic attitude.
The predicted salary is between 30000 - 40000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
Locations
Complaints Officer (Housing) (Temporary) in Cheshire, Warrington employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer (Housing) (Temporary) in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to build confidence.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled difficult situations with care and understanding. This will demonstrate that you can go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Officer (Housing) (Temporary) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your experience in handling complaints and your ability to communicate effectively with customers, as these are key skills we’re looking for.
Showcase Your Empathy: In your application, don’t forget to mention your caring and empathetic nature. We want to see how you’ve gone the extra mile in previous roles to resolve issues and support customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your communication skills, as this is crucial for the role of a Complaints Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only show your commitment to the role but also help you articulate how you would handle complaints in line with these guidelines.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or escalated complaints, as this will demonstrate your interpersonal skills and ability to go the extra mile.
✨Demonstrate Empathy and Accountability
Be ready to discuss how you approach complaints with empathy. Share specific instances where you’ve shown care and understanding towards a customer’s situation, highlighting your accountability and flexibility in resolving their issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the training process. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding customer care.