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- Tasks: Handle customer complaints and ensure effective resolution in a supportive team environment.
- Company: Reputable North West Housing Association focused on customer care.
- Benefits: Competitive hourly rate, on-the-job training, and potential for hybrid work.
- Other info: Full-time temporary role with opportunities for career growth.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a caring, empathetic attitude.
The predicted salary is between 24000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
Locations
Complaints Officer (Housing) in Cheshire, Warrington employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer (Housing) in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to communicate effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled difficult situations with care and understanding. This will highlight your interpersonal skills and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're proactive and serious about landing the job!
We think you need these skills to ace Complaints Officer (Housing) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your experience in handling complaints and your understanding of the HOS code. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully resolved complaints in the past. We love seeing real-life scenarios that demonstrate your interpersonal skills and empathy.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know the HOS Code Inside Out
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will not only show your commitment to the role but also help you articulate how you would handle complaints in line with these guidelines.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or escalated complaints, and be ready to discuss these experiences during the interview.
✨Demonstrate Empathy and Accountability
Be prepared to discuss how you approach complaints with empathy. Share specific instances where you went the extra mile for a customer, as this will highlight your caring nature and accountability—qualities that are essential for a Complaints Officer.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.