At a Glance
- Tasks: Support the Homeownership team with admin, customer contact, and data management.
- Company: Join a respected North West housing provider with a strong community focus.
- Benefits: Hybrid working, mileage reimbursement, and weekly pay options.
- Other info: Opportunity for contract extension and career growth.
- Why this job: Gain valuable experience in housing while working flexibly from home.
- Qualifications: Experience in housing admin or similar roles is preferred.
The predicted salary is between 25000 - 30000 € per year.
5 days per week, 7 hours per day, 2 days in the office, 3 days home-based. Willingness to travel for resident visits (mileage paid) - Full UK driving licence and access to a car required. Ideal start date: 26th May, subject to compliance - Happy to interview ASAP via Teams.
You'll be joining a respected North West housing provider with a strong track record in delivering high-quality homeownership, leasehold and sales services. The team manages RTB/RTA, shared ownership, staircasing, service charges, repairs queries and customer support across a wide geography.
You'll provide essential support to the Homeownership team while a colleague is on secondment and sick leave cover (minimum 3-month contract, with potential extension). Key duties include:
- Homeownership admin - supporting RTB/RTA, shared ownership, sales and leasehold processes
- Customer contact - mostly inbound calls with some outbound follow-ups for repairs, sales and general queries
- Minute-taking - attending resident visits across Urmston, Preston, Blackburn, Harrogate and Hull
- Data & systems - updating records, logging actions, tracking cases, maintaining accurate information
- General admin - inbox management, document handling, scheduling, supporting officers with day-to-day tasks
What you'll need to succeed:
- Experience in homeownership, leasehold, housing admin or similar
- Ideally previous experience with housing systems or processes such as Orchard
- Strong organisation, accuracy and case-tracking skills
What you'll get in return:
- Hybrid working with 3 days from home
- Mileage for travel to resident visits
- Weekly pay (PAYE or Umbrella)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Collections Assistant in Cheshire, Warrington employer: Hays Specialist Recruitment Limited
Join a respected North West housing provider that prioritises employee well-being and professional growth. With a hybrid working model, competitive pay, and a supportive team culture, this role as a Collections Assistant offers you the chance to make a meaningful impact in the community while enjoying flexibility and opportunities for development.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Assistant in Cheshire, Warrington
✨Tip Number 1
Get your networking game on! Reach out to people in the housing sector, especially those who work with homeownership or leasehold processes. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its services, especially their approach to customer support and homeownership. Being able to discuss how you can contribute to their goals will definitely set you apart.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience in housing admin and case tracking. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Assistant in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Assistant role. Highlight any relevant experience in homeownership, leasehold, or housing admin. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your organisational skills and any experience with housing systems like Orchard.
Show Off Your Communication Skills:Since this role involves customer contact, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle inbound and outbound calls.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of homeownership, leasehold, and housing admin. Familiarise yourself with the specific processes mentioned in the job description, like RTB/RTA and shared ownership. This will show that you're genuinely interested and prepared.
✨Show Off Your Organisation Skills
Since the role requires strong organisation and case-tracking skills, be ready to discuss examples from your past experiences. Think about times when you successfully managed multiple tasks or maintained accurate records, and be prepared to share those stories.
✨Practice Your Communication
As you'll be handling inbound calls and some outbound follow-ups, practice your communication skills. Consider doing mock interviews with a friend or family member to get comfortable discussing your experience and answering questions clearly and confidently.
✨Be Ready for the Hybrid Work Environment
Since this role involves both office and home-based work, think about how you can effectively manage your time and tasks in both settings. Be prepared to discuss your strategies for staying organised and productive while working remotely.
