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- Tasks: Manage a retirement living scheme, ensuring residents feel safe and supported.
- Company: A community-focused organisation dedicated to enhancing the lives of older people.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of residents while developing your career.
- Qualifications: Strong communication skills and a commitment to equality and safeguarding.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and customer focused Local Housing Manager to play a pivotal role within a retirement living scheme for older people. This is a highly visible, rewarding role at the heart of a housing community, combining housing management, resident engagement, health and safety, and partnership working.
The Local Housing Manager is responsible for the day-to-day management of the scheme, ensuring residents feel safe, supported and able to live independently in their own homes. No two days are the same, and the role offers real scope to make a meaningful difference to residents' lives.
Your new role
- Property & Compliance
- Ensure all health & safety, compliance checks and audits are completed, recorded and acted upon.
- Manage responsive repairs and support planned maintenance works.
- Procure and manage local contractors (e.g. cleaning, gardening, window cleaning).
- Maintain communal areas to a high standard and manage void properties effectively.
- Ensure buildings are safe, secure and welcoming.
- Housing Management & Performance
- Assist with setting and monitoring court budgets and monthly accounts.
- Manage rent accounts, taking proactive arrears prevention actions.
- Oversee lettings, allocations and waiting lists in line with policy and nomination agreements.
- Maintain accurate, GDPR-compliant records across all systems.
- Residents & Community
- Create a 'lively court' by organising social activities and community engagement.
- Proactively tackle social isolation and promote resident wellbeing.
- Manage anti-social behaviour cases sensitively and in line with policy.
- Respond to complaints and concerns, escalating where appropriate.
- Carry out welfare checks and support tenancy sustainment.
- Signpost residents to external support agencies including welfare and benefits advice.
- Ensure safeguarding concerns are identified, recorded and escalated appropriately.
- People Management (where applicable)
- Support recruitment, induction and line management of on-site staff.
- Manage performance, training and development to maintain high service standards.
What you'll need to succeed
- Excellent communication, literacy and numeracy skills.
- Strong organisational skills with the ability to manage competing priorities.
- Competent IT skills, including email, documents, spreadsheets and online systems.
- A calm, professional approach in challenging or emotive situations.
- Commitment to equality, diversity, safeguarding and health & safety.
Desirable
- Experience in housing, retirement living, supported housing or a similar environment.
- Knowledge of issues affecting older people and vulnerable groups (e.g. dementia, mental health).
- Experience managing contractors or staff.
- Housing qualification (e.g. CIH Level 3 or 4).
What you'll get in return
- A varied, people-focused role with real community impact.
- Ongoing training and development.
- Supportive management and professional working environment.
- Competitive pay and benefits package.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Local Housing Manager in Cheltenham employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Local Housing Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its community initiatives. Show them you’re not just about the job, but that you genuinely care about making a difference in residents' lives.
✨Tip Number 3
Practice your responses to common interview questions, especially those around managing challenging situations or promoting resident wellbeing. We want you to feel confident and ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Local Housing Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Local Housing Manager role. Highlight your experience in housing management, resident engagement, and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and contractors, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively.
Highlight Your Organisational Skills: This job requires strong organisational skills, so be sure to mention any experience you have managing competing priorities or overseeing projects. We love to see examples of how you've kept things running smoothly in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Community
Before the interview, take some time to research the retirement living scheme and the community it serves. Understanding the specific needs of older residents and how you can enhance their living experience will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Local Housing Manager, excellent communication is key. Prepare examples of how you've effectively engaged with residents or handled challenging situations. This will demonstrate your ability to connect with people and manage sensitive issues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in relation to health and safety or managing anti-social behaviour. Think of real-life scenarios you've faced and how you resolved them, as this will highlight your practical experience.
✨Highlight Your Organisational Skills
The role requires juggling multiple responsibilities. Be prepared to discuss how you prioritise tasks and manage competing demands. Sharing specific tools or methods you use to stay organised can give you an edge in the interview.