At a Glance
- Tasks: Manage rent accounts and support tenants to reduce arrears and sustain tenancies.
- Company: A customer-focused housing provider dedicated to high-quality services.
- Benefits: Flexible working, professional development, and a competitive salary.
- Other info: Join a supportive team committed to community impact and personal growth.
- Why this job: Make a real difference in tenants' lives while growing your career.
- Qualifications: Experience in income recovery or housing roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Your new company: You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.
Your new role: As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.
Key responsibilities include:
- Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
- Contacting tenants to discuss arrears and agree sustainable repayment arrangements
- Taking appropriate legal action where necessary, including preparing cases for court and attending hearings
- Providing advice and guidance on welfare benefits, budgeting, and financial support
- Working closely with internal teams and external agencies to support vulnerable tenants
- Maintaining accurate records and ensuring compliance with policies and procedures
What you'll need to succeed: To succeed in this role, you will have:
- Previous experience in income recovery, rent arrears management, or housing-related roles
- Strong knowledge of housing benefit and Universal Credit processes
- Experience of managing a busy caseload and achieving collection targets
- Excellent communication and negotiation skills, with the ability to build rapport with residents
- A proactive and resilient approach, with strong problem-solving skills
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle
Desirable:
- Knowledge of housing law relating to rent arrears and eviction processes
- Experience of attending court and presenting cases
What you'll get in return: A rewarding role where you can make a real difference to tenants' lives, flexible and hybrid working options, opportunities for professional development and career progression, a supportive and collaborative team environment, competitive salary and benefits package.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Income Recovery Officer in Cambridge employer: Hays Specialist Recruitment Limited
Join a well-established housing provider that prioritises customer satisfaction and community impact. As an Income Recovery Officer, you'll benefit from a supportive work culture that values professional development and offers flexible working options, all while making a meaningful difference in the lives of tenants. With a focus on collaboration and financial inclusion, this role provides a unique opportunity to grow within a forward-thinking team dedicated to sustaining successful tenancies.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
