At a Glance
- Tasks: Lead AI service delivery and ensure seamless adoption across the organisation.
- Company: Join a leading multinational semiconductor and software design company.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: Strong communication skills and experience in service delivery or enablement.
The predicted salary is between 36000 - 60000 € per year.
Our client, a multinational semiconductor and software design company, seeks an AI Enablement Service Delivery Manager. Combining service delivery excellence with end-to-end customer experience leadership, orchestrating service readiness, enablement materials, and communications for AI Enablement.
6-month contract initially. ASAP start. Based in Cambridge (Hybrid). Inside IR35.
This role ensures that AI operations, tools, and technical releases are well understood, trusted, and seamlessly adopted across the organisation. Acting as the bridge between technical teams and business users, you will translate complex updates into clear, user-focused communication and ensure every AI release is supported through its full lifecycle.
You will lead service readiness for all AI platforms, coordinating release cycles, early-life support, and post-go-live activities in partnership with Operations, Product Owners, and QA leads.
A key part of the role is creating consistent communication materials, templates, and governance that align with the organisation's AI narrative and Responsible AI standards. The role also involves managing engagement activities, such as awareness campaigns and spotlight sessions, and maintaining strong two-way feedback loops with AI Enablement Leads and Business Partners to identify adoption blockers and improvement opportunities.
You will curate and maintain all AI Enablement knowledge repositories, ensuring content accuracy, accessibility, version control, and discoverability. Additionally, you will develop and maintain a central AI Enablement Knowledge Hub as the single source of truth.
Using operational, technical, and engagement data, you will produce insights, support internal reporting, and contribute to continuous improvement across AI enablement, release, and QA processes.
Required skills:
- Strong communication
- An ability to simplify technical concepts
- Experience in service delivery or enablement
- Proficiency with collaboration platforms like SharePoint, Jira, and ServiceNow
- Knowledge of ITIL, internal change communications, analytics tools, and Responsible AI frameworks is beneficial
AI Enablement Service Delivery Manager in Cambridge employer: Hays Specialist Recruitment Limited
As a leading multinational semiconductor and software design company based in the innovative city of Cambridge, we pride ourselves on fostering a dynamic work culture that champions collaboration and continuous learning. Our employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within the rapidly evolving field of AI. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations in a meaningful way.
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land AI Enablement Service Delivery Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to AI Enablement. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your communication skills! When discussing your experience, focus on how you've simplified complex concepts for different audiences. This is key for the AI Enablement Service Delivery Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AI Enablement Service Delivery Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of AI Enablement Service Delivery Manager. Highlight your experience in service delivery and any relevant projects that showcase your ability to simplify complex technical concepts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and how you've successfully managed similar projects in the past.
Showcase Your Technical Savvy:Since this role involves working with various platforms like SharePoint and Jira, make sure to mention your proficiency with these tools. If you have experience with analytics tools or ITIL, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your AI Stuff
Make sure you brush up on the latest trends and tools in AI. Understand how they apply to service delivery and be ready to discuss specific examples of how you've simplified complex technical concepts in the past.
✨Communication is Key
Since this role involves translating technical jargon into user-friendly language, practice explaining AI concepts in simple terms. You might even want to prepare a few scenarios where you've successfully communicated complex ideas to non-technical stakeholders.
✨Showcase Your Collaboration Skills
Be prepared to talk about your experience with collaboration platforms like SharePoint, Jira, and ServiceNow. Think of specific instances where you coordinated with different teams to ensure smooth service delivery and how you managed feedback loops effectively.
✨Demonstrate Continuous Improvement Mindset
Highlight your ability to use data for insights and improvements. Prepare examples of how you've contributed to enhancing processes in previous roles, especially in relation to AI enablement or service delivery.
