At a Glance
- Tasks: Provide technical support for hospitality machines and resolve customer issues via phone and email.
- Company: Join an international manufacturing specialist in a relaxed work environment.
- Benefits: Free on-site parking, annual bonus scheme, and opportunities to develop your technical skills.
- Other info: Enjoy a team-oriented culture with a focus on continuous improvement.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Technical aptitude and excellent communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Your new company
You will be supporting an international manufacturing specialist's Bristol office with Technical Customer Service Support.
Work Pattern
On site BS32 41.5 hours a week 07:00 to 16:00 a day (15 min paid break 30 mins unpaid lunch), 15:00 finishes on Friday.
Your new role
- As a Telephone Support Technician, you will be the first point of contact for customers, providing expert assistance and ensuring the smooth operation of hospitality machines.
- Deliver technical support via phone and email.
- Maintain and support customer service contracts.
- Diagnose and resolve complex technical issues.
- Complete and maintain accurate call log forms.
- Report and improve records using Microsoft Dynamics.
- Prepare and update technical documentation for internal and customer use.
- Collaborate with internal teams to resolve reported issues promptly.
What you'll need to succeed
- Technical aptitude with a solid understanding of electrical, mechanical, and hydraulic systems (doesn't have to be professional; education or hobbies that provide you with this knowledge are considered).
- Excellent communication skills in English, both written and verbal.
- Confidence in delivering excellent customer service.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Team-oriented mindset with a commitment to continuous improvement.
- Proficiency in Microsoft Dynamics and MS Office.
What you'll get in return
- Chance to join an international corporation.
- Free on-site parking.
- Enrolment in the company's annual bonus scheme.
- Relaxed work environment and team culture.
- Chance to develop your technical skills in a professional environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Helpdesk Technician in Bristol employer: Hays Specialist Recruitment Limited
Join a dynamic international manufacturing specialist in Bristol, where you'll thrive in a relaxed work environment that fosters teamwork and continuous improvement. As a Helpdesk Technician, you'll enjoy opportunities for professional development, free on-site parking, and participation in the company's annual bonus scheme, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Technician in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially those related to hospitality machines. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be providing technical support over the phone and via email, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Helpdesk Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and customer service experience. We want to see how your background fits the Helpdesk Technician role, so don’t be shy about showcasing relevant education or hobbies!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us improve our customer service. Keep it friendly and professional.
Show Off Your Communication Skills:Since excellent communication is key for this position, make sure your written application reflects that. Use clear language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech
Brush up on your understanding of electrical, mechanical, and hydraulic systems. Even if you’re not a pro, having some knowledge from education or hobbies can really impress the interviewers.
✨Practice Your Communication
Since you'll be providing technical support over the phone and via email, practice explaining complex issues in simple terms. This will show your ability to communicate effectively, which is key for this role.
✨Familiarise with Microsoft Dynamics
Get comfortable with Microsoft Dynamics and MS Office before the interview. Being able to discuss how you've used these tools in past experiences will demonstrate your readiness for the job.
✨Show Your Team Spirit
Prepare examples that highlight your teamwork and commitment to continuous improvement. Companies love candidates who can collaborate well and contribute to a positive team culture.
