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- Tasks: Lead IT operations, manage helpdesk, and drive AI and automation initiatives.
- Company: Dynamic legal firm with a focus on innovation and technology.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team with a commitment to cybersecurity and compliance.
- Why this job: Be at the forefront of IT and AI, making a real difference in a collaborative environment.
- Qualifications: Experience in IT operations, knowledge of Microsoft platforms, and a passion for AI.
The predicted salary is between 50000 - 65000 £ per year.
To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
Experience with Power Automate and a genuine interest in AI and automation.
Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
System And Network Manager in Bradford employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System And Network Manager in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving Azure, Microsoft 365, or AI automation. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT operations questions. Be ready to discuss your experience with ITSM tools and how you've handled major incidents in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it helps us keep track of your application and get back to you faster.
We think you need these skills to ace System And Network Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System and Network Manager role. Highlight your experience with IT operations, Azure, and Microsoft 365, as well as any relevant projects you've worked on that showcase your skills in AI and automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with ITSM tools and cybersecurity fundamentals.
Showcase Your Leadership Skills: Since you'll be supervising the IT Helpdesk Analysts, make sure to highlight any previous leadership or management experience. Talk about how you’ve set priorities, managed workloads, and ensured quality assurance in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past and any specific projects you've worked on that involved AI and automation.
✨Showcase Your Leadership Skills
As a System and Network Manager, you'll be supervising the IT Helpdesk Analysts. Prepare examples of how you've led teams before, set priorities, and managed workloads. Highlight your experience in performance management and how you ensure quality assurance.
✨Understand Cybersecurity Fundamentals
Familiarise yourself with Cyber Essentials and other cybersecurity measures. Be prepared to discuss how you've implemented security protocols in previous roles and how you keep systems secure and compliant. This will show your potential employer that you take security seriously.
✨Be Ready to Discuss AI and Automation
Since this role involves driving AI and automation strategies, think about your experiences with tools like Power Automate and Microsoft Copilot. Have specific examples ready that demonstrate how you've used these technologies to improve efficiency or service delivery.