At a Glance
- Tasks: Provide top-notch IT support to users and manage technical issues across multiple offices.
- Company: Join a dynamic firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a supportive and collaborative environment.
- Why this job: Be the go-to tech hero, solving problems and making a real difference every day.
- Qualifications: Experience in IT support, especially with Microsoft 365 and device management.
The predicted salary is between 36000 - 36000 £ per year.
Your new role is to provide responsive, high-quality 1st and 2nd line IT support to colleagues across all offices, acting as a key point of contact for technical issues and requests, and taking ownership of a broad range of technical work to support the reliable day-to-day running of the firm's IT environment.
Responsibilities
- Provide 1st and 2nd line IT support to approximately 180 users across the Bradford and Leeds offices - logging, prioritising and resolving incidents and service requests through Halo ITSM in line with agreed SLAs.
- Liaise with the MSP for 3rd line escalations, managing those tickets through to resolution on behalf of the user.
- Set up, configure and maintain end-user devices, including laptops, desktops, mobile phones and peripherals.
- Manage the hardware asset register, coordinate device replacements, and support user onboarding and offboarding, including account provisioning and equipment preparation.
- Support users across the Microsoft 365 platform - Teams, Outlook, SharePoint, OneDrive and related applications - alongside the firm's core legal systems, including Partner for Windows (PMS) and NetDocuments (DMS).
- Take ownership of routine infrastructure tasks across our on-site and Azure-based environments, including monitoring, patching, backup checks and network troubleshooting across Bradford and Leeds.
- Administer user accounts, groups and permissions within Microsoft Entra ID, and manage device enrolment, configuration and compliance policies through Microsoft Intune.
- Support the adoption of AI tools across the firm, including Microsoft 365 Copilot, and assist in the testing and roll-out of automation workflows.
- Maintain accurate records within Halo ITSM and contribute to the upkeep of IT documentation, knowledge base articles and standard operating procedures.
Experience needed
- Proven experience in an IT support role providing both 1st and 2nd line support in a professional environment.
- Proven knowledge of Microsoft 365 - Teams, Outlook, SharePoint and OneDrive - and the ability to support users confidently across these platforms.
- Proven experience administering Microsoft Entra ID / Active Directory - including user and group management, permissions and account lifecycle.
- Practical experience with Microsoft Intune or a similar MDM platform for device enrolment, configuration and compliance management.
- Familiarity with Windows 11 and end-user device management, including hardware setup and confident troubleshooting.
- A working understanding of Azure fundamentals and cloud-based infrastructure, with the ability to assist with routine monitoring and maintenance tasks.
- A methodical approach to fault diagnosis and problem-solving, with the ability to communicate clearly with non-technical users.
- Good organisational skills with the ability to manage a ticket queue, prioritise effectively and keep users informed.
- A customer-focused mindset - approachable, patient and committed to delivering a good service experience.
- Excellent communication skills, with the ability to demonstrate empathy and sensitivity.
IT Support Analyst in Bradford employer: Hays Specialist Recruitment Limited
Join a dynamic team as an IT Support Analyst in Bradford, where we prioritise employee growth and development within a supportive hybrid work environment. Our culture fosters collaboration and innovation, offering competitive salaries and comprehensive benefits that enhance work-life balance. With opportunities to engage with cutting-edge technology and contribute to meaningful projects, you'll find a rewarding career path that values your contributions and encourages professional advancement.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace IT Support Analyst in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with 1st and 2nd line support, especially your familiarity with Microsoft 365 and any relevant tools like Microsoft Intune. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love a methodical approach to fault diagnosis, so share specific instances where you’ve resolved problems effectively. This will show us you're the right fit for our team!
Communicate Clearly:Since you'll be dealing with non-technical users, it's important to demonstrate your communication skills in your application. Use clear and concise language to explain your experiences and how you can help users feel supported. We appreciate a customer-focused mindset!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Teams, Outlook, SharePoint, and OneDrive. Be ready to discuss how you've supported users on these platforms in the past, as this will show your practical experience and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your methodical approach and ability to communicate with non-technical users.
✨Familiarise Yourself with Halo ITSM
Since you'll be logging and managing incidents through Halo ITSM, it’s a good idea to understand its functionalities. If you have experience with similar ticketing systems, be ready to discuss that too, as it shows your adaptability.
✨Demonstrate Your Customer-Focused Mindset
Think of scenarios where you've gone above and beyond for users. Highlight your patience and empathy when dealing with technical issues, as this role requires a strong commitment to delivering a great service experience.
