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- Tasks: Lead IT services and infrastructure, driving AI and automation for smarter operations.
- Company: Dynamic legal firm with a focus on innovation and technology.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a commitment to cybersecurity and continuous improvement.
- Why this job: Make a real impact in IT while shaping the future of tech in a legal environment.
- Qualifications: Experience in IT operations, Microsoft environments, and a passion for AI and automation.
The predicted salary is between 50000 - 65000 £ per year.
To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
Experience with Power Automate and a genuine interest in AI and automation.
Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
IT Operations Manager - Networks in Bradford employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager - Networks in Bradford
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in operations or management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and any AI projects you've worked on. Make it clear how you can add value to their team.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your enthusiasm for the role can set you apart from other candidates. It shows you're proactive and genuinely interested in the position.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying directly through us can give you a better chance of landing that IT Operations Manager role. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Operations Manager - Networks in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with Azure, Microsoft 365, and any relevant IT management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT operations and how you can contribute to our team. Don’t forget to mention your interest in AI and automation – it’s a big part of what we do!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. We love to see quantifiable results, so if you improved service health or led a successful project, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed IT operations in the past and how you can apply that experience to their specific needs.
✨Showcase Your Leadership Skills
Since you'll be supervising the IT Helpdesk Analysts, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've set priorities, managed workloads, and conducted appraisals in previous roles.
✨Be AI and Automation Savvy
This role involves driving AI and automation initiatives, so come prepared with ideas on how you've used tools like Power Automate or Microsoft Copilot Studio. Share any relevant projects where you've successfully implemented these technologies.
✨Understand Cybersecurity Fundamentals
With operational ownership of cybersecurity, it's important to show your understanding of Cyber Essentials and data security provisions. Be ready to discuss your experience with access management, patching, and backup strategies.