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- Tasks: Lead IT services, manage helpdesk, and drive AI and automation initiatives.
- Company: Dynamic firm in Bradford with a focus on innovation and collaboration.
- Benefits: Competitive salary up to £60,000, hybrid work, and career development opportunities.
- Other info: Join a supportive team with a culture of trust and innovation.
- Why this job: Make a real impact by enhancing IT operations and embracing cutting-edge technology.
- Qualifications: Experience in IT management, team leadership, and Microsoft environments required.
The predicted salary is between 60000 - 60000 £ per year.
Bradford + Hybrid
Up to £60,000
Your new role:
To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsibilities:
- Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
- Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
- Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
- Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
- Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
- Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
- Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions.
- Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience needed:
- Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
- Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members.
- Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
- Experience with Power Automate and a genuine interest in AI and automation.
- The ability to present complex technical information clearly to non-technical stakeholders.
- Experience managing third-party suppliers and MSP relationships.
- Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
- Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
- Open and collaborative style of working, fostering trust and reassurance in others.
- An ambitious and innovative mindset.
- Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
- Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
- Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
- An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues.
IT Operations Manager in Bradford employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in operations or management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and AI automation. Bring examples of how you've used these tools to improve operations.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in managing IT services and leading teams.
✨Tip Number 4
Prepare for the interview by brushing up on your knowledge of cybersecurity fundamentals and IT service management practices. Be ready to explain how you would handle major incidents and maintain service health in a clear, non-technical way.
We think you need these skills to ace IT Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with Microsoft-centric environments and any relevant management roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved IT services or led successful projects. This helps us see the impact you can bring to our team.
Be Clear and Concise: When writing your cover letter, be clear and concise. We appreciate straightforward communication, especially when it comes to complex technical information. Make it easy for us to understand your value!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed IT operations in the past and how you can apply that experience to the role.
✨Showcase Your Leadership Skills
Since this role involves managing a helpdesk team, prepare examples of how you've successfully led teams before. Think about specific situations where you set clear priorities or improved team performance, and be ready to share those stories.
✨Demonstrate Your AI Enthusiasm
This position is all about driving AI and automation. Come prepared with ideas on how you could implement these technologies in the company. Showing genuine interest and innovative thinking will definitely impress the interviewers.
✨Communicate Clearly with Non-Techies
You’ll need to present complex technical information to non-technical stakeholders. Practice explaining some of your past projects in simple terms, focusing on the benefits rather than the technical jargon. This will show your ability to bridge the gap between tech and business.