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- Tasks: Manage the lettings process for empty homes and ensure quick re-letting.
- Company: A values-driven housing organisation committed to quality service.
- Benefits: Competitive hourly rate, supportive team environment, and meaningful community impact.
- Other info: Opportunity to broaden your sector experience in a respected organisation.
- Why this job: Make a real difference by helping customers secure quality housing.
- Qualifications: Experience in housing or customer service, strong communication skills.
The predicted salary is between 48000 - 48000 £ per year.
Your new company is a well-established and values-driven housing organisation seeking a Part-Time Lettings Officer to join their Housing Operations team. Known for delivering high-quality services to customers and communities, the organisation is committed to minimising void loss and creating sustainable tenancies through excellent service delivery.
Your new role as a Lettings Officer will involve managing the end-to-end lettings process for empty homes, ensuring properties are re-let quickly and efficiently. Key responsibilities will include:
- Managing the full lettings cycle from notice through to tenancy sign-up, ensuring minimal void periods.
- Advertising available properties across internal and external platforms and meeting strict deadlines.
- Shortlisting applicants and verifying eligibility in line with allocations policies and housing legislation.
- Conducting pre-tenancy assessments via phone or face-to-face interviews.
- Liaising with internal teams such as Asset Management and Income to deliver a seamless service.
- Coordinating property viewings and tenancy sign-ups promptly.
- Maintaining accurate records across housing systems and supporting regulatory reporting.
- Working with support services to ensure customers' needs are met for sustainable tenancies.
- Providing a high standard of customer service and resolving queries or issues effectively.
To be successful in this role, you will bring:
- Experience within a housing, lettings, or customer-focused environment.
- An understanding of lettings processes, housing law, or allocations (desirable).
- Strong interpersonal and communication skills, with the ability to engage a wide range of stakeholders.
- A customer-first approach, including experience supporting individuals with varying or complex needs.
- Excellent organisational skills and the ability to prioritise workloads under pressure.
- Strong IT skills with experience maintaining accurate system records.
- A proactive and solution-focused mindset, with a commitment to continuous improvement.
In return, you will receive a competitive hourly rate of up to £24 per hour, the opportunity to work within a supportive and collaborative team environment, and the chance to make a meaningful impact on communities by helping customers secure quality housing. You will also gain exposure to a respected housing organisation with opportunities to broaden your sector experience.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Temporary Lettings Officer in Birmingham employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Lettings Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Lettings Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your social media game on point! Follow relevant housing organisations and join groups where lettings professionals hang out. Engaging with posts and sharing your insights can help you get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings processes and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Temporary Lettings Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Officer role. Highlight your experience in housing or customer service, and don’t forget to mention any knowledge of lettings processes or housing law. We want to see how you fit into our values-driven team!
Showcase Your Skills: In your application, emphasise your strong interpersonal and communication skills. We’re looking for someone who can engage with a variety of stakeholders, so share examples of how you've done this in the past. It’s all about showing us your customer-first approach!
Be Organised: Demonstrate your excellent organisational skills in your application. Mention how you prioritise workloads and manage deadlines, especially in high-pressure situations. We love a proactive and solution-focused mindset, so let that shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive and collaborative team!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Lettings Process
Make sure you brush up on the lettings cycle and housing legislation before your interview. Being able to discuss the end-to-end process confidently will show that you're prepared and understand the role inside out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This is key for a Lettings Officer, so think about specific situations where you resolved issues or supported individuals with complex needs.
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and concisely. You’ll need to engage with various stakeholders, so being able to communicate effectively during the interview will highlight your interpersonal skills.
✨Be Organised and Proactive
Come prepared with questions about the role and the organisation. Showing that you’re proactive and have thought about how you can contribute to minimising void loss and creating sustainable tenancies will impress your interviewers.