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- Tasks: Manage the lettings process for empty homes and ensure quick re-letting.
- Company: A values-driven housing organisation committed to quality service.
- Benefits: Competitive hourly rate, supportive team environment, and meaningful community impact.
- Other info: Opportunity to broaden your sector experience in a respected organisation.
- Why this job: Make a real difference by helping customers secure quality housing.
- Qualifications: Experience in housing or customer-focused roles and strong communication skills.
The predicted salary is between 24 - 24 £ per hour.
Your new company is a well-established and values-driven housing organisation seeking a Part-Time Lettings Officer to join their Housing Operations team. Known for delivering high-quality services to customers and communities, the organisation is committed to minimising void loss and creating sustainable tenancies through excellent service delivery.
Your new role as a Lettings Officer will involve managing the end-to-end lettings process for empty homes, ensuring properties are re-let quickly and efficiently. Key responsibilities will include:
- Managing the full lettings cycle from notice through to tenancy sign-up, ensuring minimal void periods.
- Advertising available properties across internal and external platforms and meeting strict deadlines.
- Shortlisting applicants and verifying eligibility in line with allocations policies and housing legislation.
- Conducting pre-tenancy assessments via phone or face-to-face interviews.
- Liaising with internal teams such as Asset Management and Income to deliver a seamless service.
- Coordinating property viewings and tenancy sign-ups promptly.
- Maintaining accurate records across housing systems and supporting regulatory reporting.
- Working with support services to ensure customers' needs are met for sustainable tenancies.
- Providing a high standard of customer service and resolving queries or issues effectively.
To be successful in this role, you will bring:
- Experience within a housing, lettings, or customer-focused environment.
- An understanding of lettings processes, housing law, or allocations (desirable).
- Strong interpersonal and communication skills, with the ability to engage a wide range of stakeholders.
- A customer-first approach, including experience supporting individuals with varying or complex needs.
- Excellent organisational skills and the ability to prioritise workloads under pressure.
- Strong IT skills with experience maintaining accurate system records.
- A proactive and solution-focused mindset, with a commitment to continuous improvement.
In return, you will receive a competitive hourly rate of up to £24 per hour, the opportunity to work within a supportive and collaborative team environment, and the chance to make a meaningful impact on communities by helping customers secure quality housing. You will also gain exposure to a respected housing organisation with opportunities to broaden your sector experience.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Lettings Officer Temporary in Birmingham employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer Temporary in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Lettings Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow relevant housing organisations and professionals on platforms like LinkedIn. Engage with their posts and share your insights to get noticed. It’s a great way to show your passion for the industry and connect with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in the community.
We think you need these skills to ace Lettings Officer Temporary in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Lettings Officer role. Highlight any relevant experience in housing or customer service, and don’t forget to mention your understanding of lettings processes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we want to see your personality!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent service, make sure to include examples of how you've gone above and beyond for customers in the past. We love to see a customer-first approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Lettings Process
Make sure you brush up on the lettings cycle from start to finish. Understand how to minimise void periods and what steps are involved in tenancy sign-ups. This knowledge will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you've handled complex needs or resolved issues effectively, as this is crucial for a Lettings Officer.
✨Familiarise Yourself with Housing Legislation
While it’s not mandatory, having a grasp of housing law and allocations policies can set you apart. Research relevant legislation and be prepared to discuss how it impacts the lettings process during your interview.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. You’ll need to engage with various stakeholders, so showcasing your interpersonal skills will be key. Consider role-playing common interview questions with a friend to build your confidence.