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- Tasks: Support vulnerable residents in temporary accommodation and help them navigate housing services.
- Company: Join Birmingham City Council, a leading local authority making a difference in the community.
- Benefits: Competitive pay with increases after 12 weeks, hybrid working, and valuable frontline experience.
- Why this job: Make a real impact by helping residents find stable housing and support.
- Qualifications: Strong interpersonal skills, resilience, and a full driving licence required.
- Other info: Great opportunity for career growth in housing services with varied responsibilities.
The predicted salary is between 12 - 15 £ per hour.
Location: Aston, Birmingham
Contract: 3-month ongoing temporary role
Hours: Monday to Friday, 9:00am-5:00pm
Pay: First 12 weeks: £12.60 per hour + holiday allowance (£14.12 total). After 12 weeks: £15.03 per hour + holiday allowance (£17.60 total)
Working Pattern: Hybrid / On-site / Out on Visits
Driving: Required
Your new company: Birmingham City Council is one of the UK's largest local authorities, delivering vital housing services to residents across the city. You will join the Housing Solutions team based at Barry Jackson Tower, supporting households in temporary accommodation and helping residents navigate their route towards settled housing.
Your new role: As an Assistant Housing Officer, you will support vulnerable residents living in temporary and bed-and-breakfast accommodation. Your role will involve completing two weekly surgeries across B&B locations, meeting residents face-to-face, discussing tenancy matters, and supporting them with housing-related needs. You will visit annexe accommodation to collect signed licence agreements, complete suitability assessments, and help residents access benefits, housing applications, and wider support services. You will also assist with addressing resident conduct and behaviour issues, which may include issuing warning letters and managing challenging conversations. A key part of the role is ensuring residents understand their responsibilities, maintaining consistent communication, and providing clear guidance to help them move forward.
What you'll need to succeed: To succeed in this role, you will need strong interpersonal skills, confidence dealing with the public, and the resilience to manage challenging or sensitive situations. You must be able to set expectations clearly, handle conflict professionally, and communicate both empathetically and assertively. Strong organisational skills and the ability to manage your own caseload are essential, as is confidence using IT systems. A full driving licence is required, as you will be travelling to multiple sites across the city.
What you'll get in return: You will receive a competitive hourly rate with an uplift after 12 weeks, hybrid working, and the chance to work directly with residents who need crucial support. This role offers valuable frontline experience within a major local authority, with varied responsibilities, community impact, and opportunities to build a strong career foundation in housing services.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Assistant Housing Officer employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer
✨Tip Number 1
Get to know the company! Research Birmingham City Council and their housing services. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your interpersonal skills! Since you'll be dealing with vulnerable residents, role-play challenging conversations with a friend. This will help you feel more confident and prepared for those tricky situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your enthusiasm for joining the Housing Solutions team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Assistant Housing Officer role. We want to see how your background aligns with supporting vulnerable residents and managing housing-related needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping residents and how your interpersonal skills can make a difference. We love seeing genuine enthusiasm for the role.
Showcase Your Organisational Skills: Since you'll be managing your own caseload, it's important to demonstrate your organisational abilities. Include examples of how you've successfully handled multiple tasks or projects in the past. We appreciate a well-structured application!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Birmingham City Council.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Housing Officer. Familiarise yourself with Birmingham City Council's housing services and the challenges residents face. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with vulnerable residents, be prepared to discuss your interpersonal skills. Think of examples where you've successfully managed challenging conversations or supported someone in need. This will demonstrate your ability to handle sensitive situations effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking about how you would handle specific situations, like dealing with a difficult resident or explaining tenancy responsibilities. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new hires, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
