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- Tasks: Support and enhance business-critical systems, including Microsoft Dynamics 365 and Power Platform.
- Company: Dynamic tech company offering hybrid working in Sheffield.
- Benefits: Competitive salary up to £45,000, flexible working, and professional development opportunities.
- Other info: Collaborative environment with opportunities for career growth and skill enhancement.
- Why this job: Join a team that drives innovation and improves business processes with cutting-edge technology.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
Application Support Analyst (Dynamics 365) employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Dynamics 365)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Dynamics 365 and application support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with Microsoft Dynamics 365 and Power Platform. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst (Dynamics 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and other relevant tools. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting business-critical systems and how you can contribute to our team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past, especially with IT applications. We love seeing candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central and the other tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you've resolved issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to share stories about how you've tackled complex problems in previous jobs. Think about times when you had to troubleshoot an issue or escalate a problem. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be prepared to discuss how you’ve managed support requests within SLAs in the past, and how you prioritise tasks to ensure timely resolution of issues.
✨Collaboration is Key
This role involves working closely with various teams. Think about how you've collaborated with others in previous positions, especially in terms of identifying automation opportunities or enhancing systems. Be ready to discuss how you can contribute to a team environment.