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- Tasks: Resolve customer complaints and improve their experience in a supportive team.
- Company: Leading housing provider focused on customer satisfaction.
- Benefits: £18.65 per hour, immediate start, and a friendly work environment.
- Other info: Office-based training with potential for hybrid working later.
- Why this job: Make a real difference by helping residents and enhancing their living experience.
- Qualifications: Experience in housing and customer complaints is essential.
The predicted salary is between 38700 - 38700 £ per year.
Your new company is a leading North West housing provider delivering safe, secure, customer-focused services to thousands of residents. You'll be joining a well-established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new role involves stepping in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider. Working closely with internal teams, you'll investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards. This role is 100% office-based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.
Hours: 9am-5pm, Monday to Friday
Contract: 4-week assignment (minimum)
Start: 6 May 2026
Hours per week: 35 (7 hours per day)
What you’ll need to succeed:
- Housing sector experience is essential
- Strong background in customer complaints, ideally Stage 1 and Stage 2
- Ability to manage sensitive and complex cases with professionalism
- Confident communication skills, both written and verbal
- Experience working in a customer-focused environment within a housing provider
- Ability to work on-site in Accrington, Monday to Friday
- Strong organisational skills and attention to detail
What you’ll get in return:
- £18.65 per hour (PAYE)
- Immediate start
- Supportive team environment
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Complaint Resolution Officer in Accrington employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Officer in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Complaint Resolution Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer complaint handling skills. Think of examples from your past experiences where you successfully resolved issues, especially in Stage 1 and Stage 2 complaints. We want you to shine!
✨Tip Number 3
Don’t forget to research the company! Familiarise yourself with their values and customer service approach. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our Customer Resolutions team. Let’s get you that job!
We think you need these skills to ace Complaint Resolution Officer in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the housing sector and customer complaints. We want to see how your skills match the role of a Complaint Resolution Officer, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experiences and how you can contribute to our Customer Resolutions team. Keep it professional but let your personality come through!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and make sure your communication reflects the confident skills we’re looking for in a Complaint Resolution Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the housing sector and understand the common complaints that arise. Familiarise yourself with Stage 1 and Stage 2 complaint processes, as well as any relevant policies and regulations. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved complaints in the past. This will help demonstrate your ability to handle sensitive cases professionally.
✨Be Organised
Highlight your organisational skills during the interview. You could mention specific tools or methods you use to manage your workload and ensure attention to detail. Being able to discuss how you keep track of multiple cases will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the types of complaints they typically handle, or how success is measured in the role. It shows that you’re genuinely interested and engaged, which can leave a positive impression.