At a Glance
- Tasks: Provide 2nd line IT support and resolve escalated incidents with advanced troubleshooting.
- Company: Join a well-established IT Service Desk supporting businesses nationwide.
- Benefits: Competitive day rate, hybrid working, and flexible shifts.
- Other info: Enjoy a structured shift pattern with opportunities for professional growth.
- Why this job: Gain hands-on experience in a dynamic IT environment while making a real impact.
- Qualifications: Experience in IT support, knowledge of Windows 11, and familiarity with M365 services.
The predicted salary is between 40000 - 40000 £ per year.
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'.
What you'll need to succeed:
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain Cloud integrated)
- Experience with Active Directory and Azure Active Directory user group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
2nd Line Support employer: Hays Specialist Recruitment Limited
Join a dynamic and supportive IT Service Desk team in York, where your expertise in 2nd Line Support will be valued and nurtured. With a hybrid working model and a structured shift pattern, we prioritise work-life balance while offering opportunities for professional growth in a collaborative environment. Our commitment to employee development and a culture of continuous improvement makes us an excellent employer for those seeking meaningful and rewarding careers in IT.
Contact Details:
Hays Specialist Recruitment Limited Recruitment Team
