Join a leading independent technology and services provider as a 2nd Line Support Technician.
Job Overview: Experienced 2nd Line IT Support Engineer with strong expertise in Windows 10/11, Microsoft Office, SCCM, Active Directory, networking, hardware/software installation, and incident resolution within SLA targets. Skilled in supporting desktops, laptops, printers, and IT infrastructure, with experience using ServiceNow, delivering project tasks, and providing excellent customer service in secure, SC-cleared environments.
Location: Lyon Way, Frimley, GU16 7EX
Contract Dates: 1 Dec 2026 to 03 May 2026
Pay Rate : An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).
Hours: 9:00 am - 5:30 pm
Key Responsibilities
An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
Computer peripherals, including but not limited to printers (including MFDs), display screens, docking stations, port replicators, cameras and scanners
Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance
Additional Information
Interview Process: Online/In-Person
How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a ...
2nd Line Support Technician in Woking employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
