At a Glance
- Tasks: Process customer orders and provide top-notch service in a fast-paced environment.
- Company: Join a global manufacturing leader known for innovation and quality.
- Benefits: Enjoy a competitive salary, generous holidays, and hybrid working options.
- Other info: Great career growth opportunities in a supportive team atmosphere.
- Why this job: Be the key link between customers and our dynamic team, making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Your new company is a well-established global manufacturing business with a reputation for innovation, quality, and exceptional customer service. Due to continued growth, they are looking to recruit an experienced and motivated Order Processor / Customer Service Advisor to join their busy Warrington-based team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment, managing orders from receipt through to delivery, and building strong relationships with customers across the UK and internationally.
The position is offered full time, Monday to Friday with working hours between 08.00am and 17.00pm. There is a hybrid model in place, working from home one day per week. As an Order Processor / Customer Service Advisor, you will play a key role in ensuring customers receive a seamless service from initial enquiry through to order fulfilment.
Key responsibilities will include:
- Processing customer orders accurately and efficiently via ERP and internal systems.
- Acting as the first point of contact for customer enquiries via phone and email.
- Providing updates on orders, deliveries, stock availability, and lead times.
- Liaising with production, logistics, warehousing, and sales teams to ensure customer expectations are met.
- Resolving customer queries and issues promptly and professionally.
- Maintaining accurate customer records and order information.
- Monitoring order progress and proactively communicating any delays.
- Supporting continuous improvement initiatives within the customer service function.
- Building and maintaining strong relationships with customers and internal stakeholders.
What you'll need to succeed:
- Previous experience in a Customer Service, Order Processing, Sales Support, or Internal Account Management role.
- Experience working within a manufacturing, engineering, distribution, or supply chain environment would be advantageous.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High levels of accuracy and attention to detail.
- Good IT skills, including Microsoft Office applications.
- Experience using ERP or order management systems is desirable.
- A proactive and positive approach to problem-solving.
What you'll get in return:
- Permanent position with a globally recognised manufacturing organisation.
- Hybrid working model with 1 day per week working from home.
- Competitive salary package.
- Generous holiday allowance.
- Pension scheme.
- Career development and progression opportunities.
- Supportive and collaborative team environment.
- Modern offices based in Warrington with excellent transport links.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Order Processor - Manufacturing in Warrington employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor - Manufacturing in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Specialist Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Specialist Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processor - Manufacturing in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Specialist Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hays Specialist Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Specialist Recruitment Limited Careers!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
