Your new company
You will be joining a large and established housing provider operating across the West Midlands. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities.
Your new role
As Contracts Manager, you will take responsibility for the effective management of key grounds maintenance and cleaning contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous.You will oversee contract performance, procurement activity, financial processes and budgets exceeding £1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:
- Analysing customer feedback and developing improvement action plans
- Overseeing customer complaints and service feedback
- Working closely with customer groups and internal stakeholders
- Managing both direct and indirect reports
- Reporting and presenting to senior management and internal teams
- Managing contract risks and business continuity plans
- Monitoring budgets, expenditure and wider financial processes
- Driving service improvements and improved customer satisfaction
What you'll need to succeed
To succeed in this role, you will need:
- Essential experience managing grounds maintenance contracts
- Experience managing cleaning contracts would be desirable
- Knowledge and experience of procurement processes
- Experience managing large budgets in excess of £1 million
- Strong contract management, financial and commercial awareness
- Experience managing direct and indirect reports
- The ability to analyse customer feedback and turn findings into practical service improvements
- Confidence handling complaints and working with customer groups
- Experience reporting and presenting to senior stakeholders
- Knowledge of risk management, business continuity and regulatory compliance
- A clear focus on customer satisfaction and value for money
What you'll get in return
You will receive an annual salary of £55,000-£60,000, paid pro rata for the six-month fixed-term contract. This is an opportunity to take ownership of high-value contracts within a leading housing organisation and make an immediate contribution to service quality, customer satisfaction and value for money.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Contracts Manager in Walsall employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
