Job Overview Provide premium VIP IT support to senior executives and Managing Directors within a financial services organisation in London. Form part of a high-performing executive support team delivering a white-glove IT service to key business stakeholders across the organisation.
Job Title: Premium Support SCE
Location: 8 Canada Square, London E14 5HQ
Rate: PAYE - £19.85/hr (PAYE) or £25.75/hr (UMB)
Work Schedule: Mon - Fri 09:00 - 05:30PM
Contract Duration: up to 31st Dec 2026
Responsibilities
Deliver rapid incident resolution via telephone, remote support tools, and direct deskside engagement as part of a premium support team supporting approximately 5,000 users.
Provide exceptional IT support to Managing Directors, senior executives, and front-office users in a high-pressure financial services environment.
Support and coach users on technology solutions, productivity tools, and best practices.
Assist customers with remote and hybrid working technologies, ensuring a seamless user experience.
Maintain effective working relationships with Customer resolver groups, UK support teams, and third-party service providers.
Identify opportunities to improve user experience and enhance business productivity through the adoption of new technologies.
Participate in the testing and deployment of new applications, devices, and hardware solutions where required.
Deliver clear, professional communication and high-level desktop support to VIP stakeholders, ensuring excellent customer satisfaction at all times.
Requirements
Strong experience working within a Service Desk, Executive Support, or 2nd Line Desktop Support function in a large enterprise or financial services environment.
Proven experience delivering remote and face-to-face IT support to senior stakeholders within a FTSE 100 or similarly complex corporate environment.
Experience providing VIP / white-glove support, ideally within front-office or trading floor environments.
Strong understanding of desktop technologies and supporting infrastructure, with the ability to prioritise incidents and provide accurate resolution estimates.
Excell...
VIP IT Support Technician employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
