Hays are partnering with a well-established organisation providing supported housing services across Stoke-on-Trent. They are seeking an experienced Tenancy Sustainment Officer to join their team and support vulnerable adults to sustain their tenancies and live independently.
As a Tenancy Sustainment Officer, you will manage a caseload of tenants living within supported accommodation. You will be responsible for delivering a high-quality tenancy sustainment service, helping customers maintain their tenancies and access the support they need.
Key responsibilities will include:
Managing tenancy sign-ups, move-ins and occupancy agreements
Carrying out property inspections, risk assessments and tenancy reviews
Supporting tenants to maximise their income and access welfare benefits
Managing rent arrears and agreeing repayment plans
Addressing housing management issues and anti-social behaviour
Maintaining accurate records and updating internal systems
Liaising with internal teams, local authorities and external agencies
Supporting customers to access alternative housing options where required
Promoting positive tenancy outcomes for vulnerable residents
To be successful in this role, you will have previous housing management or tenancy sustainment experience and a strong understanding of the challenges faced by vulnerable adults and individuals with complex needs.
You will also have:
Experience working within social housing, supported housing or a similar environment
Knowledge of welfare benefits, income maximisation and rent arrears management
Experience managing a caseload and maintaining detailed records
Strong communication and relationship-building skills
The ability to work independently and manage competing priorities
A proactive and customer-focused approach
A full UK driving licence and access to your own vehicle
A DBS check or willingness to undergo one
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an ...
Tenancy Sustainment Officer employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
