At a Glance
- Tasks: Provide top-notch technical support and resolve issues for customers and partners.
- Company: Join a dynamic team in a rapidly expanding tech company.
- Benefits: Competitive salary, bonuses, generous holidays, and flexible working options.
- Other info: Enjoy a supportive environment with clear career progression and ongoing training.
- Why this job: Make a real difference by helping customers with innovative technologies.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
Your new company
The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.
The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support journey.
Working closely with internal technical teams, the successful candidate will act as a trusted point of contact, delivering effective solutions and contributing to continuous improvement initiatives.
- Your new role
- Provide technical support to customers, partners and internal stakeholders via telephone, email and support ticketing systems.
- Diagnose and resolve hardware, software and connectivity issues in a timely and professional manner.
- Support the configuration, setup and commissioning of products and systems.
- Investigate faults, identify root causes and recommend appropriate solutions.
- Escalate complex technical issues to specialist teams where necessary.
- Maintain accurate and detailed records of customer interactions, investigations and resolutions.
- Prioritise and manage multiple support cases while meeting agreed service standards.
- Provide clear and concise technical guidance to both technical and non-technical users.
- Collaborate with Product, Engineering and other internal departments to resolve customer issues.
- Test and validate solutions before communicating recommendations to customers.
- Assist with the creation and maintenance of technical documentation, knowledge base articles and troubleshooting guides.
- Identify recurring issues and trends and provide feedback to support continuous improvement initiatives.
- Ensure all activities are carried out in accordance with company policies, procedures and quality standards.
- What you'll need to succeed
- Previous experience within a technical support, technical helpdesk or customer service environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Customer-focused approach with a commitment to delivering excellent service.
- Good working knowledge of Microsoft Office applications and business systems.
- Ability to work independently and as part of a team.
- Positive attitude with a willingness to learn and develop technical knowledge.
Desirable
- Experience using CRM, helpdesk or ticket management systems.
- Knowledge of networking, connectivity or technical diagnostic processes.
- Previous experience supporting technical products or systems.
- Experience within a customer-facing technical support role.
- What you'll get in return
- Competitive salary with regular review opportunities
- Annual bonus and performance-related incentives
- Generous holiday allowance plus public holidays
- Company pension scheme
- Ongoing training and professional development
- Clear progression pathways within a growing organisation
- Supportive and collaborative team environment
- Opportunity to work with innovative technologies in a rapidly expanding market
- Employee wellbeing initiatives and support programmes
- Flexible working arrangements where business needs allow
- Modern office facilities and equipment
- Regular team events and recognition programmes
- What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
Technical Customer Services in Telford employer: Hays Specialist Recruitment Limited Careers
Hays Education is an exceptional employer, offering a supportive and collaborative work environment for SEN SLD/PMLD teachers in the Hounslow/Hillingdon area. With access to exclusive vacancies, ongoing professional development, and a dedicated consultant to guide your career, you will find ample opportunities for growth while making a meaningful impact on the lives of pupils with special educational needs. Join us to be part of a community that values inclusivity and fosters both personal and professional development.
Contact Details:
Hays Specialist Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Services in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Specialist Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Specialist Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Services in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Specialist Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hays Specialist Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Specialist Recruitment Limited Careers!
How to prepare for a job interview at Hays Specialist Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
